Collections Agent

Kiwi Financial

2d • Remote

About The Position

We are looking for English-speaking Collections Agents to contact customers with past-due accounts, help them get back on track, and recover balances while treating every customer with respect and complying with collections regulations. This is a remote role based in the Dominican Republic.

Requirements

• At least 1 year of experience in collections or customer service.
• Fluent English, written and spoken.
• Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices.
• Basic understanding of loan concepts, including principal, interest, fees, past-due amounts, and payoff.
• Strong negotiation, empathy, and active listening skills.
• Comfort working toward daily targets in a fast-paced environment.

Nice To Haves

• Experience in lending, fintech, or banking.

Responsibilities

• Make and receive calls, texts, and emails with customers who have past-due accounts.
• Negotiate payment arrangements and process payments according to policy.
• Clearly explain balances, payments, fees, and payoff amounts.
• Follow call scripts, contact limits, and FDCPA/Reg F, TCPA, and SCRA/MLA requirements.
• Obtain and document proper ACH payment authorizations under NACHA rules.
• Accurately document every interaction in the loan management system.
• Escalate disputes, hardship cases, fraud claims, and complaints to the appropriate team.
• Meet daily productivity and quality goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed