Collections Agent (Remote)

Purpose Financial•Greenville, SC

3d•Remote

About The Position

Purpose Financial is hiring a Collections Agent to contact customers and negotiate payment on overdue, defaulted, or written-off loans and other payments. The role serves as a liaison between creditors and customers by managing overdue accounts and supporting debt recovery. It reports to the Collections Manager. The Collections Agent advises customers on payment options, follows company-approved collection processes and guidelines, and builds rapport over the phone while seeking to retain customer loyalty. The role handles inbound and outbound calls and communicates by telephone, email, chat, and text. The agent is expected to meet revenue targets and call-quality objectives, follow corporate policies, and handle customer interactions with empathy, assertiveness, tact, and resilience. The schedule may be assigned within 8:00 a.m.–10:00 p.m. Monday through Friday and 8:00 a.m.–3:00 p.m. Saturdays, with potential Sunday hours based on business needs. The position is remote, although the posting also states the employee must be able to travel to and be physically present at any assigned location. No travel is otherwise listed as a competency requirement. Business-casual attire is specified.

Requirements

High school diploma or GED.
At least one year of call center or customer service-related experience.
Demonstrated critical-thinking, negotiation, and problem-solving skills.
Excellent written and verbal communication skills for in-person, phone, and email communication.
Adaptability and flexibility in a changing environment, including comfort working in a dynamic, high-volume, fast-paced environment.
Ability to read, write, evaluate, and apply information.
Ability to interact professionally and exhibit appropriate social skills.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
Ability to develop and maintain business relationships.
Must be eligible to work in the United States and able to pass a background check.
Ability and flexibility to work assigned hours within the stated weekday and Saturday windows, with potential Sunday hours as business needs require.
Ability to meet the position's physical requirements, including prolonged sitting, occasional standing and walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, lifting, typing, data entry, grasping, transferring items, and using office equipment.
Must be able to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Nice To Haves

Three years of collections experience at a high-volume call center.
Bilingual in Spanish.
Background in a fast-paced work environment.

Responsibilities

Contact customers and negotiate collection of payments on overdue, defaulted, or written-off loans and other payments.
Manage overdue accounts as a liaison between creditors and customers.
Advise customers about payment options for debt recovery.
Execute collection strategies and procedures, including negotiating payment plans under company-approved guidelines.
Build positive rapport with different types of customers over the phone while initiating collection processes and seeking to retain customer loyalty.
Handle inbound and outbound calls to collect debts.
Communicate effectively by telephone, email, chat, and text using questioning and listening skills.
Meet revenue targets and call-quality objectives.
Follow and enforce corporate policies, including the company's Creed, Code of Ethics, and Information Security Policies.
Perform other duties as assigned.

Benefits

Competitive wages.
Health and life benefits.
Health Savings Account with employer seed contribution.
401(k) savings plan with company match.
Paid parental leave.
Company-paid holidays.
Paid time off, including volunteer time.
Tuition reimbursement.
Rewards and recognition program.
Employee Assistance Program.
Business-casual environment.
The company lists a downtown Greenville office with free parking, an onsite gym, and free snacks and drinks.