Bi-Lingual Collections Agent (Remote)

Purpose Financial•Greenville, SC

3d•Remote

About The Position

Purpose Financial is hiring a Bi-Lingual Collections Agent to contact customers and negotiate payments on overdue, defaulted, or written-off loans and other payments. The agent serves as a liaison between creditors and customers by managing overdue accounts and helping customers understand payment options. The role includes inbound and outbound contact by phone and communication by email, chat, and text. The agent is expected to pursue collection objectives professionally while maintaining rapport and customer loyalty, and to comply with company policies and applicable laws. Spanish-language collection support is required. The position is remote, as indicated by the job title.

Requirements

High school diploma or GED.
At least one year of call center or customer service-related experience.
Three years of collections experience at a high-volume call center.
Bilingual Spanish and English, including written and verbal communication skills in both languages.
Critical thinking, negotiating, and problem-solving skills.
Ability to adapt to a changing environment and work in a dynamic, high-volume, fast-paced environment.
Ability to read, write, evaluate, and apply information.
Ability to interact professionally and exhibit appropriate social skills.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
Ability to develop and maintain business relationships.
Must be eligible to work in the USA and able to pass a background check.
Ability and flexibility to work assigned hours between 8:00 a.m. and 10:00 p.m. Monday through Friday, 8:00 a.m. and 3:00 p.m. Saturdays, and potential Sunday hours as business needs require.

Nice To Haves

Background in a fast-paced work environment.

Responsibilities

Influence and advise customers on payment options for debt recovery.
Execute collection strategies and procedures, including negotiating payment plans within company-approved guidelines.
Build positive rapport with different types of customers over the phone while initiating payment collection processes.
Handle inbound and outbound calls to collect debts.
Communicate professionally with empathy, assertiveness, tact, and resilience.
Achieve revenue targets and call quality objectives.
Use questioning and listening skills to support effective telephone, email, chat, and text communication.
Adhere to and enforce corporate policies, including the company's Creed, Code of Ethics, and Information Security Policies.
Assist with collection efforts involving customers who require a Spanish-speaking collections agent.
Perform other duties as assigned.