Collections Agent

Encore Fire Protection•Middletown, CT

1d•Onsite

About The Position

Encore Fire Protection is seeking a Collections Agent, internally known as an Accounts Receivable Specialist, for its Finance team at the Middletown, Connecticut office. The role supports day-to-day receivables management across the service business and works closely with Operations, Service, and Account Management to keep billing and collections communication and processes running smoothly. The position has a direct impact on cash flow and the company’s financial health. During the first 30 days, the employee will learn company systems, processes, and people; train on ServiceTrade, Sage, Esker, and other accounts receivable technologies; become familiar with invoicing, remittance, and reporting workflows; shadow peers; process invoice payments; and learn the billing cycle. By 60 days, the employee will contribute to shared workflows and support assigned locations, assist with collections follow-up, reconcile payments with the Cash Applications team, and work with Operations to resolve billing issues. By 90 days, the employee is expected to own assigned locations, communicate with customers, manage collections and reconciliations, maintain accurate system documentation, identify trends, and suggest improvements. Over time, the role can take part in refining AR operations and growing responsibilities as the business scales. The position offers an expected hourly range of $25–$28, commensurate with experience, with an opportunity for a results-driven bonus based on personal output and effectiveness in the role.

Requirements

One to three years of experience in Accounts Receivable, Collections, or a related accounting role; recent graduates with relevant coursework, internships, or transferable experience are encouraged to apply.
Understanding of accounting principles and strong analytical skills to interpret and validate financial data.
Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.
Proficiency in Microsoft Excel and comfort working within multiple systems.
Highly organized, detail-oriented, and able to manage competing priorities.
A proactive mindset and curiosity to learn new processes, tools, and approaches.
A team-first attitude and desire to grow within a company that values innovation, accountability, and purpose.

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
Experience in a multi-location, service-based, or construction-related business.
Experience using Sage, ServiceTrade, Esker, or similar AR tools.
Experience working directly with customers on past-due balances or payment plans.
A track record of suggesting or implementing process improvements in AR or collections.

Responsibilities

Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow-up.
Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately.
Identify and escalate uncollectable balances and prepare recommendations for demand letters, agency submissions, or write-offs.
Analyze payment trends to support collections strategy and help reduce Days Sales Outstanding.
Support process improvements, including automation and reporting enhancements, to make AR operations more efficient.
Handle accounting inquiries and assist with special projects that support the team’s success.
Process invoice payments and learn and support invoicing, remittance, and reporting workflows.
Assist with collections follow-up and reconcile payments with the Cash Applications team.
Communicate directly with customers and maintain accurate documentation in company systems.
Approach challenges with curiosity, collaboration, and a solution-first mindset.