Collections Call Center Agent

Superior Auto•Indianapolis, IN

14h•Onsite

About The Position

Superior Auto is hiring a Collections Call Center Agent for its new North Indianapolis Call Center. This on-site role supports store locations by making collections and welcome calls, assisting customers with their accounts, and providing additional collections support to stores. The agent is expected to communicate professionally, follow required scripts and standards, resolve account situations, and provide courteous, customer-focused service. The position offers $18 per hour and a monthly incentive based on results. It has a five-day workweek with alternating Saturdays and a weekday off, and no late nights or Sundays. The role is part of a new department with an opportunity to contribute to its development. Occasional pre-approved overtime may be needed based on call volume.

Requirements

Clear, confident communication skills.
Ability to work both as part of a team and independently.
Ability to work occasional pre-approved overtime based on call volume.

Nice To Haves

High school diploma or GED (preferred but not required).
Customer service or collections experience (preferred, not required).

Responsibilities

Make timely, professional outbound collections calls to customers on behalf of store locations.
Conduct welcome calls to new customers.
Support special outreach projects, including delinquency prevention campaigns.
Follow compliance scripts and communication standards to ensure accuracy and consistency.
Resolve complex account situations and escalate them to the appropriate team.
Provide courteous, customer-focused assistance that builds relationships and promotes understanding and trust.
Participate in team meetings, coaching sessions, and ongoing training.