Third Party Collections Agent

MRS BPO LLC • Taylor, AL

3d • $20 - $30 • Onsite

About The Position

The Collections Agent resolves delinquent and charged-off accounts through effective communication, structured workflows, and consistent compliance. The role is suited to experienced collections agents who can follow defined processes, use multiple systems with growing confidence, and build autonomy in managing their daily workflow. The position is located in Taylor, Alabama.

Success in the role requires a passion for success, comfort navigating collection systems and digital tools, consistent attendance and performance, coachability, and growing autonomy in handling calls from start to finish.

Requirements

• At least 3 to 5 years of first- or third-party collections experience in commercial, credit card, auto, or private student loan collections.
• Ability to follow structured workflows and multitask across systems.
• Strong communication and negotiation skills.
• Solid understanding of applicable compliance legislation.
• Proficient computer skills.
• Reliable, coachable, and able to work independently.
• High school degree or GED.

Responsibilities

• Contact consumers by phone to negotiate payment arrangements and resolve outstanding balances.
• Follow established call flows, scripts, and system prompts to ensure accuracy and compliance.
• Navigate multiple systems, update account notes, and use automation tools to complete tasks efficiently.
• Apply regulatory requirements and company policies consistently, escalating issues when unsure.
• Manage after-call work, prioritize tasks, and maintain productivity throughout the day.
• Use quality-assurance feedback and dashboards to self-correct and improve call quality and outcomes.
• Communicate professionally, demonstrate empathy, and maintain a positive consumer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED