Enterprise Collections Agent

Corpay • Houston, TX

10d • Onsite

About The Position

Corpay is hiring an Enterprise Collections Agent in its NAF line of business, based in Houston, Texas. The role manages high-value, complex receivables in the Enterprise payments portfolio through proactive outreach and strategic resolution planning to mitigate risk, improve recovery performance, and strengthen enterprise customer relationships. The agent reports to the Collection Senior Manager and collaborates regularly with Client Success, Credit/Risk, Vendor Management, and Legal teams.

This is an in-office role. Corpay provides an assigned workspace in its Houston office, company-issued equipment, and formal, hands-on training. The role requires compliance with federal, state, and industry standards concerning collections, privacy, and financial transactions.

Requirements

• At least 2 years of B2B or enterprise collections experience; experience in the enterprise sector, leasing, fleet, or financial services is preferred.
• Demonstrated success negotiating recoveries on high-value or executive-level customer accounts.
• Exceptional verbal and written communication skills, including the ability to influence senior business leaders and C-Suite contacts.
• Strong analytical skills, including the ability to review financial data and develop tailored repayment strategies.
• High attention to detail, strong documentation habits, and familiarity with compliance requirements.
• Proficiency with CRM and collections platforms, as well as MS Office applications.

Nice To Haves

• Experience in fleet financing, mobility services, or commercial auto lending.
• Working knowledge of UCC filings, repossession workflows, and legal collections processes.
• Familiarity with credit risk assessment and dispute management.

Responsibilities

• Manage an assigned portfolio of enterprise accounts across healthcare, construction, trucking, manufacturing, lodging, service, and government markets.
• Conduct professional and persuasive negotiations with executive-level customers to align repayment solutions with commercial priorities.
• Analyze account history, payment behavior, and contractual terms to assess risk exposure and recommend appropriate action strategies.
• Partner with internal teams on escalations and complex dispute resolution.
• Document activities in accordance with regulatory, compliance, and internal audit requirements.
• Provide weekly reporting and updates on portfolio performance, risk trends, negotiation outcomes, and recovery metrics.
• Maintain a customer-centric approach while enforcing company policies and minimizing loss.
• Support continuous improvement initiatives to enhance collection strategies and operational efficiency.
• Ensure adherence to federal, state, and industry compliance standards related to collections, privacy, and financial transactions.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment in the 401k plan, subject to eligibility requirements.
• Virtual fitness classes offered company-wide.
• PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support for local and national organizations.
• Company-wide contests and prizes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed