Collections Agent

TaxRise • Irvine, CA

6d • Onsite

About The Position

The Collections Agent supports client satisfaction and financial success by managing payment collections and resolving billing issues. The role involves communicating with clients, lenders, and internal teams to collect outstanding payments, intervene early on delinquent accounts, and provide clients with timely case updates. Candidates should be proactive, professional, and solutions-driven, with strong communication skills and customer service experience. This position is 100% on-site.

Requirements

• High school diploma or GED, three years of related experience, or an equivalent combination of education and experience.
• 2 to 3 years of experience in collections, billing, or high-volume customer service.
• Experience handling sensitive financial information discreetly and ethically.
• Strong verbal and written communication skills.
• Solid computer proficiency and typing speed.
• Professional demeanor and a client-focused attitude.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong time management, follow-up, and negotiation skills.
• Detail-oriented with strong problem-solving ability.

Nice To Haves

• Bilingual in English and Spanish.
• Background in accounting, finance, or the tax resolution industry.

Responsibilities

• Handle a high volume of inbound and outbound calls related to billing and collections.
• Review past-due accounts and contact clients to collect payment.
• Provide lenders and internal teams with accurate, timely case updates.
• Resolve billing inquiries with a client-first approach.
• Follow up on payment arrangements and help clients bring accounts current.
• Identify reasons for account delinquency and escalate complex issues to management.
• Ensure client contact information is accurate and up to date.
• Monitor and manage open accounts to identify outstanding debts.
• Record payments accurately and maintain organized records.
• Explain payment workout options within company guidelines.
• Comply with federal and state regulations related to billing and collections.
• Perform general office tasks and other duties assigned by management.

Benefits

• Medical, dental, and vision insurance starting after 60 days.
• Paid time off.
• 401(k) retirement plan with company match.
• Professional Development Program.
• Access to an on-site gym and gaming lounge.
• Catered team lunches every Friday.
• Quarterly company outings.
• Competitive hourly pay of $22.00–$25.00.
• Average monthly bonus of $1,200–$2,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED