Collections Administrative Associate

Sunbelt Federal Credit Union•Hattiesburg, MS

15h•Onsite

About The Position

Assists in the performance of various duties in support of the legal and compliance requirements of Credit Solutions. Provide clerical assistance to the Collection Department. Answer phones, process correspondence, and maintain accurate files. Make recommendations on actions that should be taken if loan collateral is in jeopardy, reporting to the Collections Manager.

Requirements

High School Graduate or Equivalent (GED) plus a minimum of 3 years' experience required.
Strong demonstrated abilities required: Customer/Member Service
Interpersonal/Team Player
Motivated/Works Independently
Analytical/Problem Solving
Organizational Skills
Project Management Skills
Detail Oriented
Verbal/Written Skills
Microsoft Office
Prioritize/Multi-task
U.S. Citizenship
Successfully passing a background investigation including credit check

Nice To Haves

Responsive recruiter Replies within 24 hours

Responsibilities

Process all correspondence for collections department, ensuring accuracy of work.
Create form letters, type labels, and provide general administrative support.
Analyze accounts to identify next steps (i.e. account types, amount owed, credit score, collateral value, etc.)
Maintain collection files according to department procedures.
Input data into the credit union’s collection system and generate reports as requested.
Supervise mailing of payment notices, ensuring that credit union errors are detected promptly and corrected.
Provide members with a complete explanation of the loan’s status as requested.
Prepare information needed or required by collection agency, and post receipts from collection agency.
Correspond with attorneys regarding accounts that have been sent out for legal.
Works with other staff members to maintain proper timing, action plans, and procedures for completing act letters, repo packets, and loan work outs, as well as preparing and completing correspondence, reports, payment processing, system file maintenance, and other documentation.
Works with the Collections Administrative Specialist to ensure timely follow up to e-Oscar and dispute processing, as well as appropriate legal follow up.
Prepares, processes, and notates system expense invoices.
Assists with processing of writs of execution and bankruptcy filings, following appropriate guidelines.
Assists with processing Month End imports, data entry, and report compilation.
Maintains appropriate CFPB compliant follow up specifically regarding applicable work out correspondence time frames.
Assists in performing duties as liaison to outside counsel.
Assists in handling of incoming collection calls on an overflow basis.
Prepares materials and provides training on department objectives and functions.
Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Credit Union and its members.
Other duties as assigned.