Collections Associate
About The Position
You will be responsible for collections, via inbound and outbound dialing of unpaid consumer debt in a call center environment. You will assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets. You will collect accounts in compliance with applicable regulations and internal performance standards to achieve a pre-set goal objective as well as utilize skip-tracing tools to obtain up-to-date customer information. You will provide daily coverage of all accounts until payment arrangements have been made and detail all discussions and actions in collections system or database.
Requirements
- High School Diploma/GED
- Minimum 6 months collections and/or customer service experience.
- Prior experience working in call center environment.
Nice To Haves
- Knowledge of collections regulations including the Fair Debt Collection Practices Act.
- Prior skip tracing experience.
- Experience with CUBS System (Noble Dialer).
- Prior experience in bank, credit card, mortgage, medical and/or consumer collections.
- Prior B2B experience.
Responsibilities
- Responsible for collections, via inbound and outbound dialing of unpaid consumer debt in a call center environment.
- Assign consumer debt inventory.
- Be held accountable for collection performance based on departmental assigned targets.
- Collect accounts in compliance with applicable regulations and internal performance standards to achieve a pre-set goal objective.
- Utilize skip-tracing tools to obtain up-to-date customer information.
- Provide daily coverage of all accounts until payment arrangements have been made.
- Detail all discussions and actions in collections system or database.
- Work to establish rapport to overcome objections and negotiate payment of the debt.
- Confirm payment and finalize the call.
- Ensure successful and timely completion of assigned cases.
- Clearly detail issues for resolution.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
