Collections Associate

EnsembleIQ

14h

About The Position

EnsembleIQ is seeking a detail-oriented and proactive Collections Associate to join our Accounts Receivable team. In this role, you will play a vital part in maintaining our financial health by managing collections across multiple brands within our portfolio. We are looking for a professional who balances persistence with a commitment to excellent customer service, ensuring that our payment cycles remain efficient while our client relationships stay strong.

Requirements

3+ years of corporate collections experience with a solid understanding of standard collection procedures.
Proven ability to maintain meticulous records and demonstrate high levels of accuracy.
Strong verbal and written communication skills, with the ability to articulate complex issues to various levels of management.
Highly organized with the ability to prioritize a diverse workload to drive measurable payment improvements.
A dedicated team player who enjoys working across different departments to reach common goals.

Responsibilities

Manage automated email distributions for routine follow-ups and personally outreach to customers with past-due invoices to resolve payment barriers.
Work strategically to reduce average days-to-pay and minimize the volume of past-due accounts.
Identify and escalate non-paying accounts to the appropriate internal parties when necessary.
Utilize PDF editors to make formatting adjustments to invoices and upload documents to various customer portals.
Handle customer file maintenance, complete new vendor forms, and follow up on outstanding purchase orders.
Provide high-quality service to both external customers and internal EnsembleIQ team members to support the broader Accounts Receivable department.