Collections Associate

Sunbit • Las Vegas, NV

4h • Onsite

About The Position

Sunbit is a financial technology company that builds an AI-native platform to help people get personalized offers, transparent terms, and no added consumer fees for pay-over-time options in various service centers. They also offer the Sunbit Credit Card for a modern, no-fee credit experience. The company is guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. Their AI infrastructure powers instant decisioning, streamlines fraud checks, and enables personalized offers, resulting in quick, fair, and simple experiences for consumers and merchants with high approval rates and zero consumer fee-based revenue. Sunbit is available across a nationwide network of 30,000+ locations including auto service, dental, optical, and veterinary practices.

The Collections Associate role is based in Sunbit's Las Vegas, Nevada office. The primary responsibility is to contact customers with overdue accounts and work with them to find a resolution. This includes monitoring accounts, collecting overdue amounts, or negotiating payment plans. This is an hourly position requiring schedule flexibility, potentially including nights and/or weekends, and is located in an in-office call center environment.

Requirements

• 2+ Years Collections experience
• Prior Call Center experience
• Good listening skills
• Strong communication and negotiation skills
• Patience and stress management
• Problem-solving and critical thinking skills
• Friendly and helpful phone demeanor
• Basic technical troubleshooting skills
• Strong typing and computer skills
• Ability to access Sunbit systems from a mobile device using biometric authentication (e.g., FaceID or fingerprint)

Nice To Haves

• Prior Call Center experience (both B2B and B2C experience is a plus)

Responsibilities

• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Comply with all federal and state rules and regulations governing collections

Benefits

• Competitive pay and stock options
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Casual Dress
• Other fun team events and Spirit Days
• Open door policy / Open office floor plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees