Collections Associate

Breakthru Beverage Group•Denver, CO

1d•Remote

About The Position

The primary purpose of this position is to manage collections of overdue accounts by contacting debtors, resolving invoice pricing and credit disputes, and securing payments to maintain cash flow continuity. Must adhere to ethical and legal collection practices, document all interactions accurately, and strive to maintain a positive customer relationship while recovering outstanding amounts.

Requirements

High school diploma or equivalent
Minimum 1 year of experience in collections, accounts receivable, or a related financial role
Ability to persuasively communicate; includes strong oral and written communication.
Knowledge of collection laws and regulations
Proficiency in Microsoft Office and accounting/ERP systems

Nice To Haves

Experience in the beverage alcohol industry
Experience with collections
Familiarity with credit and risk assessment
Strong analytical and problem-solving abilities
Attention to detail and strong organizational skills
Ability to work independently and as part of a team

Responsibilities

Conduct daily analysis of overdue customer accounts provided by the Cash Ops AR Operations team to develop tailored collection strategies for each account.
Reach out to customers through phone or email to address overdue payments and understand the reasons for non-payment.
Negotiate with customers to secure payment and resolve any billing issues.
Escalate billing discrepancies to the relevant department for resolution.
Maintain detailed records of collection activities, track interactions, and ensure follow-up until outstanding debts are recovered and discrepancies are resolved.
Compile and present reports on collection efforts, account statuses, and accounts requiring further action for management’s weekly review.
Other duties, as assigned by the jobholder’s supervisor, may also be required.