Collections Associate

Fiserv•Coral Springs, FL

19h•Onsite

About The Position

You will be responsible for collections, via inbound and outbound dialing of unpaid consumer debt in a call center environment. You will assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets. You will collect accounts in compliance with applicable regulations and internal performance standards to achieve a pre-set goal objective as well as utilize skip-tracing tools to obtain up-to-date customer information. You will provide daily coverage of all accounts until payment arrangements have been made and detail all discussions and actions in collections system or database. This posting is for 23 existing vacancies for our Card Services, Accounts Receivable and Alternative Payments teams.

Requirements

High School Diploma/GED
Minimum 6 months collections and/or customer service experience.
Prior experience working in call center environment.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Knowledge of collections regulations including the Fair Debt Collection Practices Act.
Prior skip tracing experience.
Experience with CUBS System (Noble Dialer).
Prior experience in bank, credit card, mortgage, medical and/or consumer collections.
Prior B2B experience.

Responsibilities

Work to establish rapport to overcome objections and negotiate payment of the debt.
Detail all discussions and actions in the collections system or database, confirm payment, and finalize the call.
Ensure successful and timely completion of assigned cases.
Clearly detail issues for resolution.
Utilize skip-tracing tools to obtain up-to-date customer information.
Provide daily coverage of all accounts until payment arrangements have been made.
Detail all discussions and actions in collections system or database.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave