Collections Account Specialist (Remote in EST or CST)
About The Position
Pitney Bowes is hiring a remote Collections Account Specialist to support high-value SendTech clients by ensuring billing and collections activities are completed promptly and accurately. The specialist maintains client satisfaction by addressing client needs and working with internal and external process partners to resolve assigned transactions. The role involves handling sensitive client financial data, and a credit review is part of the background screening process. The position requires availability Monday through Friday between 8:00 a.m. and 5:30 p.m. EST or 7:00 a.m. and 4:30 p.m. CST; the specific schedule within those hours may vary or change as needed. Applicants must reside in the EST or CST areas; candidates in PST and MST areas are not eligible. Candidates must be legally authorized to work in the United States, and the employer will not sponsor an employment visa now or in the future. The stated wage is $18 per hour and may vary depending on location and skillset.
Requirements
- At least 2 years of client service experience.
- Proven time-management skills.
- Excellent professional written and oral communication skills.
- Ability to work independently, prioritize and schedule daily activities, and function in a team environment.
- Strong organizational skills.
- Strong interpersonal skills and ability to work with others.
- Attention to detail and excellent problem-solving and analytical skills.
- Appropriate work-from-home setting for a client-facing environment.
- Must reside in the EST or CST areas; candidates in PST and MST areas are not eligible.
- Must be legally authorized to work in the United States; employment visa sponsorship is not available.
Nice To Haves
- Prior experience in collections, account management, and/or billing reconciliation.
- Microsoft Office Suite experience.
Responsibilities
- Collect past-due accounts across multiple lines of business.
- Correct billing errors across multiple lines of business while maintaining client account integrity in applicable systems.
- Perform account-cleansing tasks, including payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation.
- Collaborate with agents responsible for invoicing, account maintenance, collections, and sales support, and respond to client inquiries or requests.
- Communicate and maintain good working relationships across Pitney Bowes business units.
- Organize and manage daily work to meet time parameters for all items and tasks.
- Complete other duties as assigned.
Benefits
- Opportunity to grow and develop your career.
- Inclusive environment that encourages diverse perspectives and ideas.
- Challenging and unique opportunities to contribute to a transforming organization.
- Comprehensive benefits globally through PB Benefits and Wellbeing Programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
