B2B Remote Collections Representative - Commercial Collections CST/EST

Transworld Systems Inc. • Turin, South Carolina

10d • Remote

About The Position

TSI is hiring a remote/work-from-home B2B Collections Representative to communicate with consumers about unpaid accounts and attempt to resolve them. The position pays $18–$20 per hour plus a monthly commission bonus structure. Hired remote employees receive company-issued equipment. Paid training, a team-oriented work environment, and growth opportunities are offered. Applicants must complete a required AI-powered Harver assessment after submitting an application. The schedule is Monday through Friday, with availability required between 8:00 a.m. and 5:00 p.m.

Requirements

• High school diploma or GED.
• Experience in commercial collections.
• Excellent verbal and written communication skills.
• Strong work ethic and a proven record of accomplishments.
• Strong interpersonal skills and integrity.
• Good organizational skills.
• Professional phone etiquette.
• Positive attitude.
• Ability to solve problems.
• Ability to work well in a team or competitive environment.
• Negotiation skills.
• Ability to successfully pass pre-employment criminal background and drug screening.
• Availability to work between 8:00 a.m. and 5:00 p.m., Monday through Friday.
• Stable work history.
• Ability to maintain confidentiality.
• For remote work: broadband internet connection (no DSL or dial-up), a hard-wired connection (no Wi-Fi or hotspots), and speed test results of 25 Mbps download and 20 Mbps upload.

Nice To Haves

• AS/400 and FACS experience.
• FDCPA knowledge.
• Previous commercial collections experience.
• Previous experience collecting larger balances.
• Previous work-at-home experience.
• Strong verbal and written communication skills.
• Experience with Excel spreadsheets.
• Ability to remain self-motivated.

Responsibilities

• Communicate with consumers by telephone, approve written correspondence, and attempt to resolve unpaid accounts.
• Provide thorough, efficient, and accurate account updates in computer files for each call made or received.
• Skip trace to locate consumer contact information.
• Counsel delinquent consumers to help them find funds to meet their payment obligations.
• Comply with and stay current on applicable federal, state, and local laws and regulations related to job duties.
• Comply with and stay current on TSI policies and procedures.
• Maintain knowledge of functional areas, company policies, and procedures.
• Provide feedback to management concerning possible problems or areas for improvement.
• Recommend improved processes.
• Perform other duties as assigned by management.

Benefits

• Paid training.
• Growth opportunity.
• Monthly commission bonus structure.
• Medical, dental, and vision benefits.
• 401(k) retirement plan with employer matching.
• Paid time off.
• Paid holidays.
• Company-issued equipment for work-from-home positions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED