State & Local Government Account Specialist (Remote US in EST & CST)

Pitney Bowes • US WI Remote, IN

3d • Remote

About The Position

As a remote-based State & Local Government Account Specialist at Pitney Bowes, you will be responsible for maintaining client relationships and supporting client needs promptly and with the highest level of accuracy. As a member of our government team, you will be responsible for managing the AR receivables and account cleansing, streamlining support aligned with growth initiatives (e.g., automation, digital acceleration, and self-serve), and building strong rapport with some of our largest State & Local government agency clients while partnering internally with Sales and other internal stakeholders to address all client needs. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process.

Requirements

• A positive, client first attitude.
• 2+ years client service experience.
• Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs.
• Excellent professional written and oral communication skills.
• Able to work independently and can prioritize and schedule daily activities while functioning in a team environment.
• Strong interpersonal skills/ability to work with others.
• Attention to detail; excellent problem solving and analytical skills.
• Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

Nice To Haves

• Prior account management, contract management, and/or billing reconciliation and collections a plus.
• Strong Microsoft Office Suite experience preferred (pivot tables, vlookups, etc)

Responsibilities

• Act as an account expert and point of contact for Pitney Bowes’ large State & Local clients.
• Prepare and submit accurate invoices to be submitted to the client in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI’s and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Benefits

• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed