Senior Account Executive, State and Local Government

Urban Ridge Supplies•New York, NY

3d•$111,700 - $196,300•Hybrid

About The Position

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Role Overview: Drive the adoption of AI-powered customer experience solutions across state and local government organizations, enabling agencies to modernize service delivery, improve constituent engagement, and increase operational efficiency. This role directly influences how public sector institutions evaluate, fund, and implement enterprise CX platforms that support critical mission outcomes. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, helping governments deliver more responsive and human-centered services. You will own a defined territory, lead complex enterprise sales cycles, and build executive relationships that shape long-term digital transformation strategies. This position offers significant ownership, strong earning potential, and the opportunity to influence how governments serve their communities at scale.

Requirements

8+ years of enterprise sales or business development experience focused on state and local government markets
Experience selling AI, enterprise software, cloud computing, networking, or customer experience solutions
Strong understanding of state and local government procurement, funding models, and regulatory environments
Proven ability to execute disciplined sales methodologies such as MEDDPICC, account strategy mapping, and opportunity planning
Experience building and managing pipeline using tools such as Salesforce, Clari, or similar platforms
Strong communication skills with the ability to present complex solutions and business value to executive stakeholders
Ability to travel at least 25 percent within the assigned region
Bachelor’s degree or equivalent professional experience

Nice To Haves

Technical sales or solutions background in CX, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, or cybersecurity
Demonstrated history of consistently exceeding sales quotas in enterprise or public sector environments
Experience selling to a variety of public sector agencies
Established industry network and relationships within state and local government organizations

Responsibilities

Drive revenue growth, market share, and pipeline expansion across a defined state and local government territory
Lead complex sales cycles using MEDDPICC methodology, ensuring disciplined execution from prospecting through deal closure
Develop and execute strategic territory plans aligned with organizational priorities and regional growth objectives
Build and expand executive-level relationships across government agencies, influencing funding priorities and digital transformation initiatives
Navigate public sector procurement and acquisition processes to guide customers through successful purchasing decisions
Create and maintain a robust sales pipeline by engaging prospects, partners, and existing customers
Collaborate with channel partners, including VARs, integrators, and carrier partners, to increase market awareness and drive joint opportunities
Partner with internal teams including business development, marketing, and customer success to support territory growth and customer adoption
Deliver compelling business value propositions through written and verbal communication, aligning Genesys solutions to customer challenges
Collaborate with legal and finance teams to manage complex contract negotiations and ensure successful deal execution
Prepare and present business reviews to senior leadership, aligning strategies with revenue growth expectations
Build deep knowledge of customer missions, modernization plans, and industry trends to position differentiated solutions
Accelerate customer adoption and satisfaction in partnership with Customer Success Managers