Collection Specialist II

SIMON•Little Rock, AR

10d•Onsite

About The Position

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements. This role manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine the reason for delinquency. The specialist will also process, distribute, and post consumer loan payments, complete file maintenance on consumer loans, and process telephone payments to the corporate office for reconciliation. Additionally, they will counsel customers concerning financial obligations, offer suggestions and alternatives, and log accurate notes of account status and collection efforts in the bank’s system of record. This position ensures all departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completing required compliance training. The role may also involve working outside typical business hours for collection efforts, training new associates, and managing the Consumer Collections general inbox.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to read, analyze and interpret financial report and/or legal documents.
Ability to write simple correspondence.
HS Diploma/GED
3-5 years collections experience required and/or ability to perform Essential Duties and Responsibilities
Must possess excellent telephone and customer service skills.
Must have good oral and written communication skills.
Must be proficient in Microsoft Office products.
Must maintain punctual and regular attendance.
Must present a friendly, professional image and conduct.

Nice To Haves

MS Word, Outlook, Excel, Jack Henry Platform

Responsibilities

Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency
Processes, distribute, and posts consumer loan payments
Completes file maintenance on consumer loans.
Processes telephone payments to corporate office for reconciliation.
Counsels customers concerning financial obligations and offer suggestions and alternatives.
Logs accurate notes of account status and collection efforts in the bank’s system of record.
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox.