Collection Specialist II

Simmons Bank • Little Rock, AR

8d • Onsite

About The Position

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements. This role involves managing outbound and inbound calls to resolve delinquent accounts, processing payments, and counseling customers on their financial obligations. The position also requires maintaining accurate records of collection efforts and ensuring compliance with all applicable laws and regulations. Additionally, the role may involve training new associates and managing departmental inboxes.

Requirements

• HS Diploma/GED
• 3-5 years collections experience required
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to read, analyze and interpret financial report and/or legal documents
• Ability to write simple correspondence
• Must possess excellent telephone and customer service skills
• Must have good oral and written communication skills
• Must be proficient in Microsoft Office products
• Must maintain punctual and regular attendance
• Must present a friendly, professional image and conduct

Nice To Haves

• Ability to perform Essential Duties and Responsibilities

Responsibilities

• Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency
• Processes, distribute, and posts consumer loan payments
• Completes file maintenance on consumer loans
• Processes telephone payments to corporate office for reconciliation
• Counsels customers concerning financial obligations and offer suggestions and alternatives
• Logs accurate notes of account status and collection efforts in the bank’s system of record
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures
• Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED