Collection Specialist
About The Position
Installation Made Easy (“IME”) provides software and process management that enables retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over one hundred years of retail management and home improvement industry experience. The Collections Specialist is responsible for performing collection follow up on receivables due from homeowners and home improvement contractors. This role requires excellent communication and problem-solving skills in order to work through unique and sometimes challenging conversations. Additionally, the Collections Specialist must be organized and detail oriented in order to track status of receivables and ensure accuracy.
Requirements
- High School Diploma or equivalent
- Empathetic and able to maintain calm when faced with intense situations
- Excellent verbal and written communication skills
- Excellent judgment and ability to overcome obstacles
- Computer literate with a strong knowledge of Microsoft Office suite
- Detail Oriented – ensure collections are handled and recorded appropriately
Nice To Haves
- Previous collections experience preferred
Responsibilities
- Invoice for service/warranty costs, penalties, and other miscellaneous receivables
- Understand the individual collection processes for each of our home improvement programs and adhere to those processes
- Track status of receivables, including collection notices sent and ensure appropriate follow up
- Communicating with homeowners and home improvement contractors to resolve outstanding payment issues
- Research and respond to credit card chargebacks
- Back up training for other team members
- Perform other administrative duties as assigned
Benefits
- 100% remote work environment
- Employer provided equipment
- Medical, dental, and vision insurance
- Health savings plan includes employer contribution to health savings account
- Medical and dental flexible spending accounts
- Company paid basic life, short-term disability, and long-term disability insurance
- 401K plan with employer match
- Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
- Employee assistance program
- Pay on demand
- Critical illness, hospital indemnity, group accident, and legal insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
