Collection Specialist

RNR Tire Express • East Ridge, TN

1d • Onsite

About The Position

RNR Tire Express is seeking a full-time Collection Specialist with excellent customer service skills to join their team. This role involves maintaining customer relationships, primarily through phone and computer work, to facilitate the renewal of customer agreements and ensure prompt payment. The specialist will handle calls regarding expired agreements, follow up on references, resolve customer issues, and schedule voluntary turn-ins of merchandise. Field work, such as picking up products and delivering door hangers, is also part of the role. The position requires patience, tact, and the ability to multitask effectively in a fast-paced, people-driven environment to meet weekly goals and contribute to the company's success.

Requirements

• Experience as a rental agent, account executive, account manager, account collection, or rent-to-own
• Valid driver's license with a clean driving history
• Ability to pass a drug screen and background check
• Ability to work a flexible schedule
• Professional communication skills in English
• Strong computer and phone skills

Nice To Haves

• Bilingual communication skills

Responsibilities

• Maintain customer relationships
• Make phone calls to customers regarding expired agreements
• Follow up on references for expired accounts
• Assist in resolving issues to facilitate renewal and prompt payment
• Schedule voluntary turn-ins of merchandise
• Go out into the field to pick up product and do door hangers
• Handle challenging opportunities while providing customer service
• Meet weekly goals

Benefits

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed