Collection Specialist

Dentons•Calgary, AB

1d•Hybrid

About The Position

This role is an opportunity for you to join Canada’s Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise. We have an immediate opening for a Collections Specialist for a 12-month contract role. This position reports to the Collections Manager located in Toronto and will be responsible for collections and client services functions for all Dentons Canada offices. This position is scheduled to work 9:00 am - 5:00 pm, Monday to Friday. During month-end periods and peak times, some overtime and flexibility may be required to meet demands of the role. Discretion, confidentiality and attention to detail are essential to this role and required at all times. This role is a hybrid position requiring a regular in office presence.

Requirements

Three (3) or more years of experience working in a collections or accounting role
Diploma or Bachelor’s degree in Finance or equivalent
Prior experience with Elite 3E preferred
Strong working knowledge of collections processes / procedures
Mathematical and problem solving skills are necessary
Proficient in MS Office (Excel, Word, Power Point) with strong Excel capabilities
Demonstrate leadership skills
Understands the importance of tact and discretion, sound judgment and diplomacy in dealing with sensitive and confidential matters
Strong communication skills both written and verbal
Commitment to privacy and ethical conduct with a strong ability to ensure all firm policies and control procedures are met
Superb organizational skills, accuracy and attention to detail
Self-starter who is able to work independently and effectively with individuals at all levels within a team-oriented environment
Able to meet deadlines, work well under pressure and prioritize work
Previous professional services or law firm experience is preferred
Proven track record of being adaptable to change in a fast-paced, ever changing environment

Nice To Haves

Prior experience with Elite 3E preferred
Previous professional services or law firm experience is preferred

Responsibilities

Perform daily collection activities on assigned portfolio
Liaise with lawyers regarding their client portfolio and any AR balances.
Make collection calls to clients in a professional manner while keeping and improving customer relations.
Review and monitor assigned accounts on a daily basis and all applicable collection reports.
Take actions in order to encourage timely payments.
Assist with the identification and application of payment receipts via wire, cheque, credit card, EFT, etc.
Resolve any client billing and payment application issues to facilitate collection of outstanding AR in a timely manner.
Identify issues attributing to account delinquency and discuss them with management.
Provide timely follow-up on payment arrangements.
Assist with the reconciliation of high value and complex accounts & management of high risk balances.
Provide assistance/backup support as required to others in the Finance Department.
Other special projects as required.