Collection Specialist

Methode Electronics • Southfield, MI

1d • Onsite

About The Position

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars for a portfolio of customers and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Your focus will be building internal and external relationships both remotely and in-person to ensure invoices are paid as agreed and disputes resolved expeditiously.

Requirements

• Collection experience required – 5-8 years B2B, preferably automotive
• Microsoft Office proficiency – strong skills – Excel (i.e., VLOOKUP and Pivot Tables), Word, and Outlook
• Strong customer focus with emphasis on building relationships remotely (MS Teams) and via telephone
• Relevant experience working through customer A/P portals to post/ upload invoices, research status, retrieve debit/ charge documents, and resolve disputes
• Capacity to operate in fast-paced work environment and adhering to public company compliance requirements
• Ability to overcome obstacles and get results utilizing outstanding communication and negotiation skills
• Candidates must be legally authorized to work in the United States without the need for employer sponsorship. Methode Electronics is not able to provide visa sponsorship—now or in the future—for this role.

Nice To Haves

• A plus to understand credit fundamentals, credit worthiness, and basic accounting
• 1-2 years of cash application experience
• AS400/ CMS ERP experience a plus

Responsibilities

• Make outbound collection efforts in a professional manner while keeping and improving customer relations
• Perform collection efforts for assigned portfolio of accounts in an efficient and effective manner
• Identify issues attributing to account delinquency and discuss them with AR management
• Work internally and collaborate with other departments (i.e. sales, IT, and customer service) to resolve billing issues
• Research and resolve customer Debit and Credit Memo issues
• Identify remittance details through Payments Inbox, customer portals and via communication with customers
• Interact with customer portals for required information and invoice upload when required
• 25% cash application support
• Other duties as assigned

Benefits

• Medical, Dental, Vision, Hearing, Life & Disability insurance
• Wellness program
• Time off benefits
• Accident Insurance
• Hospital Indemnity Insurance
• Pet Insurance
• Employee Assistance Program
• Participation in the Company’s 401(k) plan which includes a company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed