Collection Specialist

Avera•Mitchell, SD

1d•$21 - $28

About The Position

Responsible for counseling patients with respect to making sound financial decisions, payments and planning for delinquent patient accounts using professional techniques. The ideal candidate will understand and apply the laws and regulations governing the debt collection industry and is responsible for accurately updating account records and being comfortable making out bound calls with the intention to interact with patients regarding their accounts.

Requirements

The individual must be able to work the hours specified.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.
Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
Promote Avera’s values of compassion, hospitality, and stewardship.
Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Nice To Haves

1-3 years Experience in collections
1-3 years of customer contact experience or call center environment experience

Responsibilities

Understand and apply the laws and regulations governing the debt collection industry.
Execute professional debt collection techniques to collect patient accounts.
Accurately read, notate, and update collection accounts using collection software.
Counsel patients with respect to making sound financial decisions.
Maximize collections while maintaining the highest degree of professionalism.
Utilize skip-tracing techniques within the guidelines provided by the Collection Manager.
Maximize productivity by utilizing predictive dialing equipment.
Route accounts to be reviewed for suit by the litigation team.