Collection Specialist

ZOLL Medical Corporation•Chelmsford, MA

1d•$28 - $34

About The Position

This position will play a key role in ZOLL by providing an excellent customer experience and maintaining a high collection percentage (CEI) of their assigned customers. This includes communication with customers to prevent accounts from reaching past due status and collection of past due accounts. The individual will be expected to review credit hold reports and release orders to ship supporting sales. The right candidate will provide excellent customer service, work with the customer, manager and others resolving disputes. They need to be able to read and understand the customer's contractual obligations and be able to speak to those obligations positively and professionally. Measurement of the success in this position will be the health of the accounts assigned, and the percentage of the aging that rolls into the over 90 bucket.

Requirements

Associate's Degree or Equivalent experience
Minimum 2-3 years’ experience in a professional Finance/Account environment
Working knowledge of ERP systems.
Excellent knowledge and use of Excel.
Strong interpersonal and customer service skills.
Detail oriented with excellent organizational skills – strong work ethic
Initiative to validate accuracy of data and make recommendations based on findings - problem solving mindset.
Team player.
Proven track record of successful business to business collections.
Able to multi-task and manage to deadlines.
Interest in “digging into the details” and researching data.
Excellent communication skills, both verbal and written.

Nice To Haves

Oracle Cloud/SAP Experience a plus
SaaS and/or Software contract knowledge is a plus.

Responsibilities

Actively collect payment from customers with unpaid invoices
Develop relationships with primary contacts at your assigned accounts
Work internally to resolve issues contributing to delayed payments
Work with customers to develop payment plans to bring their accounts current
Identify and communicate risk concerns on assigned account
Effective and consistent communication with customers both internal and external at all levels of an organization in a professional manner.
Comply with all policies and standards.
Maintain solid CEI, DSO and past due results – meet department goals and deadlines.
Maintain a clean AR resolving short payments timely, provide support on unapplied or on account payments and process refunds on credit balance accounts.
Consistent follow-up on shortage claims – provide POD’s and backup to customers when needed.
Additional tasks and Special projects as assigned.