Collection Specialist

Syfan Logistics•Gainesville, GA

1d•Onsite

About The Position

The Collections Specialist is responsible for processing invoices for special billing customers, ensuring timely and accurate invoicing, and collecting outstanding receivables. This role involves verifying customer invoicing requirements, resolving issues to facilitate timely payment, and collaborating with internal teams to maintain positive customer relationships while supporting company objectives. The specialist will also manage escalated debtor issues, report problem debtors to management, and prepare and file bond claims against trucking companies to secure payment on delinquent accounts. Additional duties may be assigned by management.

Requirements

Ability to work independently and collaboratively
Strong mathematical & data entry skills
High attention to detail and accuracy
Ability to manage multiple accounts and prioritize workloads
Problem-solving and conflict resolution skills
Proficient use of Microsoft Excel, Word, and Outlook
Knowledge of business accounting reports and principles
Effective communication via phone and email
Able to work time as needed for the success of the business
Minimum High School Diploma or GED required
1-4 years of general accounting experience in a manufacturing/business environment required
1-4 years of factoring and collections experience preferred

Nice To Haves

Bachelor’s degree in accounting, Business Administration, or equivalent education preferred

Responsibilities

Process all special billing customers’ invoices.
Ensuring timely and accurate invoicing and collecting outstanding receivables.
Verifying all customer requirements for invoicing and ensuring issues are resolved for timely payment.
Works closely with internal teams to resolve billing issues and maintain positive customer relationships while supporting the companies’ objectives.
Manage escalated debtor issues and report problem debtors to management.
Prepare and file bond claims against trucking companies to secure payment on delinquent accounts.
Perform other duties required for the good of the business and as assigned by appropriate management.
Monitor accounts receivable aging and follow up on past-due accounts
Support audits by providing requested documentation and explanations
Provide excellent customer service while enforcing payment terms
Submit invoices on customer portals accurately
Manage escalated debtor issues before reporting to management
Handles monthly statements generated for customers per request
Provides collections assistance for special billing customers when necessary
Conducts short pay reporting and collection
Maintain detailed notes and records in collection system
Escalate delinquent accounts according to company collection procedures
Manage collections inbox
Support the cash application team with unapplied items and collect remittances