Collection Agency Network Coordinator

Fiserv • Marietta, GA

1d

About The Position

As a Collection Agency Network Coordinator, you will support the management and oversight of Fiserv’s third-party collection agency network. You will serve as a key liaison between internal business partners and external collection agencies, helping ensure account placements, collection activities, reporting, and partner performance are managed accurately and effectively. You will help maintain strong agency relationships, monitor service-level expectations, support compliance requirements, and identify opportunities to improve recovery processes and overall network performance.

Requirements

• High school diploma or equivalent.
• Experience in collections, accounts receivable, customer service, vendor coordination, recovery operations, or a related environment.
• Working knowledge of accounts receivable and collection processes.
• Strong proficiency with Microsoft Office, including Excel.
• Experience maintaining accurate records, reporting, and account documentation.
• Ability to analyze information, identify discrepancies, and resolve issues in a timely manner.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Strong problem-solving skills with the ability to manage multiple priorities.
• Ability to develop and maintain professional relationships with internal stakeholders and external partners.
• Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future, including holders of temporary visas, will not be considered.

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Finance, Legal Studies, or a related field.
• Experience working directly with third-party collection agencies or multi-agency networks.
• Experience with vendor or agency performance management, including SLAs, scorecards, or performance reporting.
• Knowledge of collection laws, regulations, compliance requirements, and credit-reporting practices.
• Experience with ERP systems, collection platforms, agency-management systems, or reporting tools.
• Experience with Dun & Bradstreet, Experian, or similar credit and business-information platforms.
• Advanced Excel and data-analysis skills.
• Experience with financial services, banking, payment processing, or recovery operations.
• Experience supporting audits, compliance monitoring, account reconciliation, or process-improvement initiatives.

Responsibilities

• Coordinate the onboarding, referral, placement, and ongoing management of accounts assigned to approved collection agencies.
• Manage relationships and day-to-day communication with third-party collection agency partners.
• Serve as a point of contact for agency and internal business inquiries, account discrepancies, and operational issues.
• Monitor agency performance, collection results, service-level agreements (SLAs), and other established performance expectations.
• Prepare and maintain reporting related to collection performance, account placements, past-due trends, recoveries, and potential bad-debt risks.
• Maintain accurate records of collection activity, payment history, account status, and agency communications.
• Review and reconcile information between internal collection systems and third-party agency records to maintain data integrity.
• Ensure collection agency activities comply with applicable legal, regulatory, contractual, and company requirements.
• Escalate compliance, performance, operational, or account concerns as appropriate.
• Partner with internal stakeholders to support recovery strategies and agency-network initiatives.
• Identify workflow inefficiencies and recommend process improvements that strengthen recovery results, compliance, reporting, and operational efficiency.
• Support expansion and ongoing development of the collection agency network as business needs evolve.

Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program that recognizes peers’ extra effort with points used for rewards.
• Eight Employee Resource Groups.
• Professional growth opportunities with training, development, and internal mobility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED