Attorney & Agency Coordinator

Fiserv • Marietta, GA

2d

About The Position

As an Attorney & Agency Coordinator, you will serve as the primary point of contact between Fiserv and its external collection attorney firms and agency partners. You will oversee account placements, monitor partner performance, ensure compliance with regulatory and contractual requirements, and maintain strong working relationships with third-party providers. The role supports recovery efforts, operational excellence, and accurate tracking and reporting across the attorney and agency network.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in collections, accounts receivable, legal support, paralegal services, vendor management, or related financial services operations.
• Knowledge of debt collection regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Experience working with external vendors, law firms, collection agencies, or other third-party business partners.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Ability to analyze data, identify discrepancies, and resolve issues in a timely manner.
• Valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future are not considered.

Nice To Haves

• Associate's or Bachelor's degree in Business, Legal Studies, Criminal Justice, Finance, or a related field.
• Paralegal certification or legal support experience.
• Experience with collection attorney networks, debt buyers, collection agencies, or legal recovery operations.
• Familiarity with creditors' rights, judgment enforcement, garnishments, and the complaint-to-judgment lifecycle.
• Experience with legal tracking systems, collection software, agency management platforms, or attorney portals.
• Understanding of judicial and non-judicial state collection processes.
• Vendor performance management and scorecard experience.
• Background in financial services, banking, lending, or recovery operations.
• Experience conducting audits, invoice reviews, or compliance monitoring activities.

Responsibilities

• Coordinate the onboarding, referral, and placement of delinquent accounts with approved attorney firms and collection agencies.
• Manage new attorney and agency onboarding activities, ensuring compliance with company policies, procedures, and service expectations.
• Monitor legal and collection timelines, milestones, and Service Level Agreements (SLAs) to ensure vendor performance and accountability.
• Review and route legal documents, affidavits, media requests, and approval requests to the appropriate external partners.
• Build and maintain partnerships with attorney firms and collection agencies through regular performance reviews and ongoing communication.
• Audit and approve legal fees, court costs, contingency fees, and agency invoices in accordance with established fee schedules.
• Reconcile data between internal collection systems and external vendor platforms to ensure reporting accuracy and inventory integrity.
• Investigate and resolve account discrepancies, consumer payment issues, cease-and-desist requests, and other collection-related inquiries.
• Track performance metrics and identify opportunities to improve recovery results, operational efficiency, and compliance standards.
• Serve as a liaison between internal stakeholders and third-party partners to support smooth account management and issue resolution.

Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program recognizing peers’ extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Professional growth opportunities through training, development, and internal mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED