Agency Response Coordinator

City of Tucson

7d • $32 - $48

About The Position

The Agency Response Coordinator (ARC) is an administrative and operational coordination position supporting the management of PSCD operations and the regional public-safety system served by the Department. The ARC serves as a senior liaison among PSCD, field agencies, Department leadership, and regional public-safety partners. The role evaluates operational conditions, identifies emerging issues, advises leadership and agency representatives, and independently implements or coordinates appropriate actions within established policies and delegated authority. It requires substantial discretion and independent judgment when addressing matters affecting operations, interagency coordination, resource utilization, communications, public safety, and continuity of service.

The ARC analyzes complex operational circumstances, evaluates options, resolves significant operational issues, coordinates resources, interprets and implements operational practices, and provides expert consultation to PSCD leadership and partner agencies. The position also advances continuous improvement through operational assessments, after-action reviews, strategic initiatives, interagency coordination, and recommendations concerning Department policies, procedures, and operating practices.

The Department operates 24 hours a day, 365 days a year. The position is expected to work a Pitman-style schedule.

Requirements

• Bachelor’s degree; education and experience may be substituted on a year-for-year basis.
• Five years of relevant work experience; education and experience may be substituted on a year-for-year basis.
• At least 18 years of age.
• Ability to complete a criminal background check and fingerprinting as part of pre-employment screening.

Nice To Haves

• Significant professional experience in public safety, emergency management, emergency communications, fire service, law enforcement, or a closely related field.
• Previous supervisory, management, command, coordination, or program-management experience.
• Experience working in complex, multidisciplinary public-safety environments.
• Knowledge of PSAP operations, emergency communications, incident management, ICS/NIMS, and emergency-management principles.
• Ability to analyze complex operational problems and develop practical solutions.
• Ability to independently evaluate information and make recommendations concerning operationally significant matters.
• Strong written, verbal, interpersonal, and presentation skills.
• Ability to establish and maintain effective relationships with internal and external stakeholders.
• Ability to manage multiple assignments, competing priorities, and time-sensitive operational issues.
• Experience conducting or participating in exercises, after-action reviews, operational assessments, or continuous-improvement initiatives.

Responsibilities

• Analyze real-time and emerging operational conditions and determine appropriate courses of action within delegated authority.
• Provide expert operational consultation to PSCD leadership, supervisors, field agencies, and regional public-safety partners.
• Evaluate operational practices, identify deficiencies and risks, and recommend improvements to efficiency, effectiveness, service delivery, and interagency coordination.
• Interpret and implement PSCD policies, procedures, operational practices, and emergency-management principles within assigned responsibilities.
• Conduct major operational assignments and special projects for PSCD leadership.
• Investigate and resolve significant operational issues involving multiple agencies, disciplines, jurisdictions, or Department functions.
• Exercise independent judgment in responding to unusual, complex, or rapidly developing circumstances.
• Recommend changes to policies, procedures, resource allocation, operational practices, and interagency processes based on operational analysis and identified needs.
• Represent PSCD in operational meetings, planning groups, committees, exercises, and interagency initiatives.
• Serve as a senior PSCD liaison to agencies and organizations dispatched or supported by PSCD.
• Develop and maintain working relationships with fire, law enforcement, emergency management, healthcare, municipal, county, state, and other public-safety partners.
• Facilitate resolution of significant operational and interagency issues that cannot be resolved through routine channels.
• Evaluate competing operational needs and facilitate coordinated solutions while respecting agency authority and jurisdiction.
• Advise partner agencies about PSCD processes, communications capabilities, emergency-management coordination, and regional operational practices.
• Identify opportunities to improve regional interoperability, information sharing, resource coordination, and continuity of service.
• Lead or participate in departmental initiatives involving operational improvement, regional coordination, emergency management, communications, technology, and public-safety system modernization.
• Conduct operational assessments and identify process-improvement opportunities.
• Lead or facilitate after-action reviews, operational debriefings, lessons-learned processes, and corrective-action planning.
• Analyze incident, exercise, review, stakeholder-feedback, and operational-observation information to develop recommendations for leadership.
• Develop and present findings, recommendations, and implementation strategies to management and partner agencies.
• Monitor approved corrective actions and evaluate their effectiveness.
• Participate in short- and long-term operational planning and contribute to departmental objectives and performance measures.
• Coordinate administratively and operationally during significant incidents, planned events, emergencies, and periods of elevated operational demand.
• Assess incident impacts and advise PSCD leadership on staffing, communications, resource coordination, interagency support, and continuity of operations.
• Coordinate with the PSCD Emergency Operations Center (EOC), Community Safety Awareness and Response Center (CSARC), Emergency Management, and other Department programs when assigned.
• Support emergency-management, continuity-of-operations, and incident-management practices.
• Represent PSCD during exercises, activations, and regional emergency-management activities.
• Evaluate operational information from multiple sources and determine when escalation, additional coordination, or leadership intervention is needed.
• Review policies and procedures and recommend changes based on operational experience, regulatory requirements, lessons learned, and best practices.
• Develop or contribute to standard operating procedures, operational guidelines, training recommendations, and interagency agreements.
• Identify gaps between existing practices and organizational objectives and recommend ways to address them.
• Participate in organizational planning and implementation of new programs, technologies, and operational initiatives.
• Provide management with feedback about operational risks, organizational needs, resource requirements, and improvement opportunities.
• Document significant operational issues, recommendations, corrective actions, and program outcomes.
• Perform other assigned duties and tasks.

Benefits

• Medical, dental, vision, life, disability, and FSA coverage.
• Pension plan, optional Roth and pretax deferred compensation savings, and a 401(k) program.
• Paid time off, including 38 paid days off in the first year for new hires, with time off increasing in subsequent years.
• Twelve weeks of paid parental leave.
• Paid tuition reimbursement.
• Student loan repayment.
• Off-the-job and on-the-job training.
• Employee resource groups and paid volunteer hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior