Code Board Manager

City of Altamonte Springs•Altamonte Springs, FL

About The Position

Under the supervision of the City Clerk and in accordance with Florida law and City policy, the Code Board Manager leads the administrative operations supporting the Code Enforcement Process and Code Enforcement Board. The role ensures compliance with applicable laws, due process requirements, public records laws, and records management standards. It oversees official records, legal documents, Board proceedings, and case management activities; supervises administrative staff; improves policies, procedures, and technology-driven processes; and serves as a liaison among City departments, legal counsel, Board members, and the public. The position oversees the administrative processing of cases and Board proceedings, including hearing requests and notices, agendas, minutes, Board Orders, compliance affidavits, property postings, liens, lien releases, and case closures. It manages records and case data, fines, fees, invoices, collections, and lien release requests; prepares official communications and City Commission agenda items; and analyzes operational data to recommend improvements. The manager also oversees staff training, software enhancements and records modernization, maintains confidentiality, performs Notary Public duties, and travels to City facilities and Code Enforcement sites as needed. The role requires completion of trainings specified in the City’s Comprehensive Emergency Management Plan. In an emergency, employees are considered essential and may be required to perform duties outside their normal job description. Applicants must authorize and undergo fingerprint-based state and national criminal history checks through the FDLE and FBI. Employees are subject to fingerprint retention and subsequent arrest notifications. Driving history must meet the stated standards for the past three years.

Requirements

Associate’s Degree in public administration, business administration, legal studies, or a related field.
At least four years of experience in code compliance administration, as a legal assistant or paralegal, as an enforcement officer, or in another regulatory or legal compliance-related field.
At least one year of supervisory experience involving work assignment, employee performance evaluation, and staff training.
Thorough working knowledge of the principles and practices of Code Enforcement in accordance with Florida Statutes.
Ability to communicate effectively with staff, Board members, City departments, legal counsel, and the public, including handling escalated inquiries and sensitive case information.
Proficiency with Microsoft Word, Excel, PowerPoint, the Windows operating environment, an enterprise computer system, and Adobe software.
Ability to attend evening meetings.
Valid Florida driver license; must obtain a State of Florida driver license within 30 days of employment.
Authorize and undergo fingerprint-based state and national criminal history checks through the FDLE and FBI; employees are subject to fingerprint retention and subsequent arrest notifications.
Driving history for the past three years must meet the stated standards: no specified driving-related felony, DUI, reckless driving, or hit-and-run offenses, and traffic violation penalty points must not exceed 12 under the stated conditions.
Complete the required trainings specified within the City’s Comprehensive Emergency Management Plan.
In an emergency, be available to perform duties outside the normal job description.

Nice To Haves

Bachelor’s Degree in public administration, business administration, legal studies, or a related field.
Florida Notary Public Commission; must obtain within 90 days of employment.
Experience managing Code Enforcement Board administration, reviewing complex case and lien records, reconciling fines and collections, and implementing administrative controls.
Ability, knowledge, or skill to remediate documents for compliance with ADA regulations.
Willingness to adopt AI and emerging technologies.
Florida Association of Code Enforcement (FACE) Administrative Aspects of Code Enforcement Class and Fundamentals of Code Enforcement Class; must obtain within one year of employment.
Florida Association of Code Enforcement (FACE) Legal Issues in Code Enforcement Class; must obtain within two years of employment. Employee receives a 1.5% in-band increase upon obtaining this certification.
Florida Association of Code Enforcement certification as a Code Enforcement Professional. Employee receives a 2.5% in-band increase upon obtaining this certification.

Responsibilities

Plan, direct, supervise, and evaluate administrative operations supporting City Code Enforcement Officers and the Code Enforcement Board; establish priorities and ensure compliance with laws, City policies, and due process requirements.
Oversee administrative processing of Code Enforcement Board proceedings and cases, including hearing requests and notices, agendas, minutes, Board Orders, compliance affidavits, property postings, liens, lien releases, and case closures.
Review work for procedural compliance, direct corrective action, and ensure statutory deadlines are met.
Supervise and mentor administrative staff; assign work, set performance standards, conduct evaluations, and provide training and corrective action.
Develop and conduct training for City employees on Code Enforcement procedures and enterprise software; evaluate training needs and support consistent application of approved processes.
Develop, implement, and evaluate administrative policies, procedures, and workflows to improve efficiency, consistency, and customer service.
Maintain the integrity of enterprise system data, certified mail tracking, official case files, and Board records; oversee records preservation, retention, archival, and public records responses.
Oversee prosecution costs, daily fines, compliance affidavits, Board Orders, invoices, liens, revenue collection, and unpaid balances; verify calculations against Board Orders and coordinate resolution of payment and account discrepancies.
Analyze lien release requests and prepare City Commission agenda items; verify case timelines and supporting documentation and identify matters requiring management or legal review.
Coordinate with Code Enforcement Officers, City departments, legal counsel, Board members, and the public on administrative matters, case progression, Board hearings, and enforcement activities.
Prepare, review, and approve administrative correspondence, legal notices, Board documents, invoices, reports, and other official communications for accuracy and compliance.
Collect revenue and follow up on unpaid invoices.
Analyze operational data, prepare management reports, identify trends and causes of delays, and recommend improvements to staffing, workflows, and service delivery.
Lead software enhancements, automation, and records modernization projects; evaluate AI and emerging technologies where appropriate and ensure changes support accurate and efficient operations.
Maintain confidentiality of protected information in accordance with applicable laws and City policies.
Perform Notary Public duties and travel to City facilities and Code Enforcement sites as necessary.
Complete required trainings specified within the City’s Comprehensive Emergency Management Plan and perform other related duties as assigned.
Perform duties outside the normal job description when required during an emergency.