Cocoplum Pool Bar Restaurant Manager

Pyramid Global Hospitality•Naples, FL

53d•Onsite

About The Position

The Cocoplum Pool Bar Manager is responsible for the daily leadership, guest experience, financial performance, and operational execution of Cocoplum Pool Bar. This position oversees all front-of-house operations for the poolside dining and beverage experience, ensuring exceptional hospitality, efficient service, and a vibrant resort atmosphere. The Pool Bar Manager leads a team of bartenders, servers, and support staff while partnering closely with culinary leadership, recreation, and pool operations to create a seamless guest experience. The Manager serves as a visible presence throughout the operation, driving service excellence, beverage sales, team development, and guest satisfaction.

Requirements

Minimum 3-5 years of food and beverage management experience.
Resort, pool, beach club, luxury hotel, or high-volume outdoor dining experience preferred.
Experience managing beverage-focused operations strongly preferred.
Previous leadership experience supervising hourly service teams.
Strong food, beverage, cocktail, wine, and spirits knowledge.
Excellent leadership and team development skills.
Exceptional guest service and interpersonal communication abilities.
Strong organizational and problem-solving skills.
Understanding of labor management, inventory controls, and financial reporting.
Ability to perform effectively in a fast-paced outdoor resort environment.
Proficiency with POS systems, Microsoft Office, and hospitality technology platforms.
Ability to stand and walk for extended periods throughout the workday.
Ability to work outdoors in varying weather conditions.
Ability to lift and carry up to 30 pounds occasionally.
Ability to work weekends, holidays, evenings, and flexible schedules based on business demands.

Nice To Haves

Resort, pool, beach club, luxury hotel, or high-volume outdoor dining experience
Experience managing beverage-focused operations

Responsibilities

Lead the delivery of exceptional poolside dining and beverage experiences.
Maintain an active presence throughout the outlet, engaging with guests and ensuring service standards are consistently achieved.
Anticipate guest needs and proactively resolve concerns.
Create a fun, energetic, and welcoming atmosphere that enhances the resort experience.
Build relationships with resort guests and repeat visitors to drive loyalty and satisfaction.
Ensure luxury hospitality standards are maintained throughout all guest interactions.
Oversee all daily Cocoplum Pool Bar operations, including food service, beverage service, seating management, and guest flow.
Ensure proper opening, operating, and closing procedures are executed consistently.
Maintain outlet cleanliness, organization, and presentation standards.
Partner with Recreation and Pool teams to ensure a coordinated guest experience.
Monitor pool deck operations to ensure efficient service delivery and guest engagement.
Ensure compliance with health, sanitation, safety, and responsible alcohol service standards.
Recruit, train, coach, and develop front-of-house team members.
Conduct daily pre-shift meetings and service briefings.
Provide continuous coaching on hospitality, product knowledge, and service standards.
Monitor employee performance and provide feedback and development opportunities.
Foster a culture of teamwork, accountability, and guest-focused service.
Assist with performance evaluations, disciplinary action, and recognition programs.
Drive beverage sales through menu knowledge, suggestive selling, and team training.
Promote specialty cocktails, frozen beverages, premium spirits, wine, and seasonal offerings.
Collaborate with beverage leadership on menu development and promotional programming.
Monitor beverage costs and operational expenses.
Ensure proper inventory controls, receiving procedures, and product security.
Support revenue-generating activities, special events, and seasonal activations.
Manage labor productivity while maintaining service standards.
Develop staffing schedules based on occupancy levels, weather patterns, and business demand.
Monitor daily sales performance and outlet profitability.
Assist with budgeting, forecasting, and financial reporting.
Control operating expenses while maximizing guest satisfaction and revenue opportunities.
Ensure proper cash handling, POS compliance, and financial accountability.
Support poolside entertainment, holiday programming, themed events, and resort activities.
Coordinate food and beverage support for special events and activations.
Collaborate with Recreation leadership to enhance the overall guest experience.
Assist with implementing new concepts, menus, and seasonal offerings.
Utilize Hilton-approved systems, POS platforms, labor management tools, and guest service technologies.
Review guest feedback and operational reporting to identify opportunities for improvement.
Ensure compliance with company technology standards and operational procedures.
Monitor service metrics and guest satisfaction scores.