COBRA Inventory Manager

UnitedHealth Group • Wausau, WI

19d • $18 - $32 • Onsite

About The Position

This position is Onsite. Our office is located at 115 W WAUSAU AVE, WAUSAU Wisconsin. UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding. In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career. As a COBRA Inventory Manager, you'll be a key part of a team that helps ensure members receive timely communications, accurate billing, and seamless account support. If you enjoy staying organized, working with details, and making a difference behind the scenes, this role offers a great opportunity to build valuable administrative and operations experience. This is a great opportunity for someone who is detail-oriented, organized, and enjoys a mix of administrative, operational, and customer support work. You'll gain experience in benefits administration, learn a variety of business systems, and be part of a collaborative team that plays an essential role in supporting customers and business operations every day.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience in Microsoft Word (creating documents) and Microsoft Excel (creating spreadsheets, sorting, and data entry)
• 1+ years of customer service experience analyzing and solving customer problems.
• Ability to work full-time (40 hours/week) Monday - Friday.
• Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm CST.
• It may be necessary, given the business need, to work occasional overtime.
• Our office is located at 115 W. Wausau Ave., Wausau, WI 54401.

Nice To Haves

• COBRA experience
• Experience within the Healthcare industry
• Call center experience

Responsibilities

• Manage incoming and outgoing customer communications, including mail, email, fax, and system-generated notices.
• Process payments, account transactions, and electronic files to support accurate and timely COBRA administration.
• Prepare, scan, index, and maintain documents to ensure records are organized and accessible.
• Monitor shared inboxes and communication channels, ensuring inquiries are routed and addressed promptly.
• Support payment reconciliation activities, including cash posting and balancing daily transactions.
• Maintain spreadsheets, databases, and operational records to support reporting, audits, and process improvements.
• Collaborate with team members across departments to ensure a positive customer experience and efficient operations.
• Help keep the team running smoothly by supporting inventory management and special projects as needed.
• Utilize internal systems and Microsoft Office applications to manage daily work activities.

Benefits

• 18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement - up to $5,250 per calendar year for job-related coursework
• Adoption Assistance Plan
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED