COBRA Specialist

Diversified Benefit Services • Hartland, WI

19h

About The Position

Are you detail-oriented, customer-focused, and passionate about helping people navigate employee benefits? We're looking for a COBRA Specialist to join our growing Benefits Administration team. In this role, you'll be the trusted resource for an assigned portfolio of clients, ensuring their COBRA benefits are administered accurately, compliantly, and with exceptional service. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering a seamless client experience, we'd love to hear from you.

Requirements

• Experience in a benefits administration, insurance, or human resources environment.
• Excellent written and verbal communication skills.
• Strong computer skills with the ability to quickly learn new software applications.
• Exceptional time management and organizational abilities in a deadline-driven environment.
• Outstanding attention to detail and a commitment to accuracy.
• The ability to manage multiple priorities while maintaining quality and meeting deadlines.
• Strong problem-solving skills and the confidence to proactively obtain information needed to complete tasks.
• The ability to handle confidential information with professionalism and discretion.
• Basic math and accounting skills related to premium payments, reconciliations, and reporting.

Nice To Haves

• Prior COBRA administration experience

Responsibilities

• Managing the day-to-day administration of COBRA benefits for an assigned client portfolio.
• Processing qualifying events, enrollments, coverage changes, terminations, and premium payments accurately and on time.
• Preparing and distributing required COBRA notices while ensuring compliance with federal regulations.
• Serving as the primary point of contact for clients, beneficiaries, and brokers via phone and email.
• Providing timely, knowledgeable, and professional customer service while resolving questions and issues.
• Maintaining accurate records and generating client reports using our benefits administration systems.
• Partnering with internal teams to ensure client needs are met and service expectations are exceeded.
• Staying current on COBRA regulations and legislative updates.
• Supporting teammates by providing backup coverage and contributing ideas for process improvements.

Benefits

• We value accuracy, accountability, continuous learning, and supporting one another.
• You'll have the opportunity to build meaningful client relationships while growing your knowledge of employee benefits and compliance in a rewarding career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed