COBRA Specialist

OSV

5d•Remote

About The Position

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. The COBRA Specialist supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration.

Requirements

High School Diploma Required
1-2 years of related experience and/or training
Must have knowledge of COBRA; knowledge of federal regulations
Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Nice To Haves

Customer Service experience preferred
Bilingual, Spanish preferred
Bachelor’s Degree preferred

Responsibilities

Provides professional and timely service to internal and external customers
Effective communication skills via telephone, email and in-person
Participates in new business implementation process
Provides accurate and timely responses to all inquiries
Processes qualifying events, participant terminations and updates
Resolves COBRA administration service issues with internal staff and outside Vendors
Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
Processes premium payments
Processes all incoming and outgoing COBRA-related correspondence
Meets or exceeds all performance standards
Participates in Open Enrollment planning and implementation
Assumes other duties as assigned by Manager