COBRA Administrator/Account Coordinator

Gallagher • Liverpool, NY

9d

About The Position

The Employee Benefit Account Coordinator/COBRA Administrator supports our clients by providing exceptional service to their employees. The Account Coordinator will handle member inquiries, benefit questions, eligibility, COBRA administration, and other administrative service-related functions.

Requirements

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.

Nice To Haves

• Associate's degree, professional certification, or equivalent training and experience preferred.
• Previous experience managing client relationships.
• Exceptional organizational skills
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.

Responsibilities

• Support client retention by maintaining a positive image with clients and members.
• Assists in answering member inquiries through the Customer Care Center email inbox.
• Answer telephone calls from clients and employees regarding employee benefits.
• Manage all member eligibility (add/term/changes) with carriers and their enrollment portals.
• Perform administrative tasks as well as address member inquiries with all types of employee benefit programs, including group medical, dental, vision, life, disability, Health Savings Accounts, Flexible Spending Accounts, and Health Reimbursement Accounts.
• Assist members with navigating insurance carrier and TPA portals. Establish portal connections with new carriers.
• Enter accurate client information into agency management system and export data as needed.
• Provide COBRA Administration and produce COBRA letters to members as needed.
• Actively engage in learning; study industry trends. Seek out self-directed learning to increase industry knowledge.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED