Coach/Ops Mgr Trainee

Walmart • Prescott Valley, AZ

3d • Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops teams, supports store operations, and helps deliver customer service and financial results. The role includes teaching, training, listening to associates, touring stores and providing feedback, communicating company direction and business initiatives, and leading change with clear expectations and guidance.

The position models exceptional customer service and supports service initiatives, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. It drives sales and financial performance in a designated store area by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes, and addressing shrink.

The role hires, trains, mentors, supervises, and develops associates; assigns duties; sets expectations; recognizes contributions; and promotes a sense of belonging. It coordinates activities with stakeholders, tracks goals and results, identifies improvement opportunities, supports company policies and values, and ensures compliance with company procedures, ethics, and integrity standards.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Successful completion of all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams through teaching, training, listening, store tours, and feedback.
• Communicate and collaborate with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
• Model customer service standards and support customer service initiatives and community outreach programs.
• Resolve customer needs, complaints, and issues; implement action plans to correct deficiencies and improve the customer experience.
• Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize contributions, and support staffing needs.
• Build relationships with key stakeholders, support business plans and initiatives, communicate objectives, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.
• Promote a workplace culture of belonging, collaboration, accountability, continuous learning, and respect for individuals.
• Attend and successfully complete required trainings and assessments.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave, and PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree