Coach/Ops Mgr Trainee

Walmart•River Falls, MN

6d•Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops teams by training associates, actively listening, touring stores, providing feedback, and communicating and collaborating with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting business objectives. The position models exceptional customer service and supports customer service initiatives, including community-focused programs. It ensures customer concerns are resolved, develops action plans to correct deficiencies, and leads process improvements to deliver a high-quality customer experience. The role drives financial performance and sales for a designated store area by reviewing profit-and-loss statements; assisting with budgeting, forecasting, and expense control; monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes; and taking action to reduce shrink and achieve sales and profit goals. The role supervises, hires, trains, mentors, and develops associates; assigns duties; establishes expectations; recognizes contributions; fosters belonging; and helps meet staffing needs. It coordinates and oversees work activities, maintains stakeholder relationships, supports plans and initiatives, sets and communicates goals, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The position is expected to demonstrate Walmart’s values: respect for the individual, act with integrity, serve customers and members, and strive for excellence. This includes building inclusive, high-performing teams; acting with honesty and accountability; making customer-focused, data-informed decisions; supporting Walmart’s goal of becoming a regenerative company; and encouraging continuous improvement, learning, and adoption of new technologies.

Requirements

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, and develop teams through active listening, store tours, feedback, and collaboration with associates at all levels.
Communicate store operations, technology, business initiatives, merchandising, and company direction; set expectations and guide teams through change and implementation of business solutions.
Model exceptional customer service and support customer service and community outreach initiatives.
Resolve customer needs, complaints, and issues; develop corrective action plans and lead process improvements to improve customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and supporting budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement actions to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, communicate expectations, recognize contributions, and promote a sense of belonging.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business plans and initiatives, set goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.
Promote continuous learning, adaptability, continuous improvement, and the adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.