SSVF Carolinas - Co-Team Lead - Fayetteville (66865)

Volunteers of America Chesapeake and Carolinas•Fayetteville, NC

7d•$50,000 - $50,000•Hybrid

About The Position

The Co-Team Lead effectively provides day-to-day management for SSVF staff. This role requires relevant experience in homelessness prevention, rapid re-housing, and transitional supportive services. The Co-Team Lead will provide key linkages for clients from intake and assessment through to their attainment or maintenance of permanent housing in their home community. The position will promote accessibility, outreach to targeted populations, and provide case management, advocacy, and wraparound supports and services with the VA and in the community. The Co-Team Lead is a management professional who leads employees by example, adhering to all company policies and assisting the Team Lead at all times. They will supervise, encourage, and direct other staff members, requiring strong leadership abilities. They will address customer complaints and greet customers, requiring good customer service and interpersonal skills. They will manage staff problems and daily operations problems, requiring excellent problem-solving skills. They will need strong verbal communication skills to act as a liaison between staff and upper management by answering questions, providing guidance, and making suggestions regarding program and operations. They will manage multiple staff members and Case Management tasks simultaneously, requiring good multitasking abilities. They will need basic computer skills to work with various sales and management software programs, including HMIS and spreadsheets.

Requirements

A bachelors degree in counseling psychology, rehabilitative counseling, or related human service field is preferred (or comparable experience).
Experience working with homeless individuals and families including veterans is a plus
Veteran or member of a veteran family is a plus.
This position requires driving your personal vehicle for company business.
Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
Valid drivers license in jurisdiction of residence
Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
May be required to drive a van
Acceptable Criminal background check, OIG Exclusion check
Negative Drug Screening
CPR/First Aid Certification must be acquired and maintained once employed
Leadership skills
Customer service
Problem-solving skills
Communication skills
Multitasking skills
Computer comprehension

Nice To Haves

A bachelors degree in counseling psychology, rehabilitative counseling, or related human service field is preferred (or comparable experience).
Experience working with homeless individuals and families including veterans is a plus
Veteran or member of a veteran family is a plus.

Responsibilities

Hold a case load for SSVF Program
Provide day-to-day operational activities, including maintaining and keeping track of SSVF documents.
Provides team leadership for the SSVF program
Provide back-up support for SSVF case management teams and act as an additional resource for Case Managers
Coordinate client outreach and recruitment efforts for SSVF
Designates incoming cases for intake to Case Management Team
Develops inter-agency relationships to enhance the referral processes
Review client files and provide guidance and direction to case managers
Resolve client issues raised by Case Managers
Conduct weekly SSVF team meetings
Monitors case managers to assure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided
Review and approval check request
Serve as liaison with local landlords and dealing with landlord/tenant issues; develop and administer a mediation program and responsible for providing assistance and support in serving client needs
Coordinate and maintain good landlord/tenant relations
Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, one on one engagement, and education on available housing resources
Assists with the development of planning, evaluation and implementation of procedures in support of the SSVF program
Maintains records and prepares forms, reports and correspondence related to the federal grant funded SSVF program
Attends and participates in public meetings and presentations to explain the SSVF program
Facilitates and encourages the exchange of information with local, county, and regional agencies
Facilitates the coordination of services with community partners, as assigned
Maintains and updates knowledge through conferences, seminars and in-service trainings as determined in consultation with Department leadership
Plans and conducts training programs, as assigned
Analyzes and evaluates data, prepares reports and makes specific recommendations concerning the SSVF program
Provide quarterly summaries and documentation report as required by SSVF grant
Complete monthly report cover sheet and repository upload as required by SSVF
Coordinate outreach efforts for the SSVF Program including but not limited to: establish an outreach plan to target the participants as outlined in the SSVF program guidelines, develop a set schedule to visit the VA, shelters, and other places that homeless and low-income families (Veterans) are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers
Screen potential program participants for program eligibility using VA-approved forms and follow up with applicable agencies to verify participant information and income status when needed
Conduct housing and comprehensive supportive services assessments for program participants and develop a comprehensive Family Services Plan
Provide service coordination between the program and community partners, for persons served and their families/supporters
Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and to develop placement, stabilization and follow-up plans
Provide or arrange for housing support and wraparound services including connections to all eligible VA and mainstream resources to support transition to or maintenance of permanent housing
Travel to housing sites to support persons served, monitor progress and address any health, behavioral or life skills issues
Communicate effectively (under confidentiality rules) with clients service team to rapidly address and correct issues with services or supports - especially living skills, employment, education, family and socialization
Ensure appropriate use of and documentation of any temporary financial assistance
Ensure that participants receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home in the community
Ensure participant category reassessments are completed according to specific SSVF requirement
Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team-based collaborative planning
Complete all appropriate reporting in HMIS and other systems as required
Serve as the Safety Officer on site for the organization maintaining all safety related regulations and training
Serve as the HIPPA Officer on site maintaining all HIPPA related regulations and trainings.
Complete other duties as needed and requested.
Hire and Train Employees
Maintain Property Visual Appeal
Follow Opening and Closing Procedures
Approved Check Request as needed
Maintain Inventory
Interact with Customers