SSVF Carolinas Peer Mentor/Outreach Worker - Raleigh
About The Position
The Peer Mentor/Outreach Worker provides direct outreach and pre-screening to veterans and family members interested in enrolling in the Supportive Services for Veteran Families (SSVF) Program. The role requires understanding the service delivery system and resources available to veterans and their families. The employee provides peer support, mentoring, and coaching to participants to help them access and navigate community and veteran resources; serves as a quality assurance representative for veteran households accessing SSVF funds; and participates on a strengths-based Case Management team. The position is specific to an individual with prior military experience. The employee must attend peer support training before mentoring participants and comply with complex governmental regulations, policies, and procedures, including thorough documentation. The role involves community outreach, participant support, networking, data management, and other duties as assigned. It is based in Raleigh, North Carolina, is full-time, and may involve travel of up to 50%.
Requirements
- Prior military experience; the position is specific to an individual with prior military experience.
- High school diploma obtained.
- Ability to speak, write, and understand English.
- Basic computer skills and proficiency with data management and information systems; basic knowledge of Excel, PowerPoint, and Outlook.
- Ability to comply with complex governmental regulations, policies, and procedures and thoroughly document compliance efforts and activities.
- Ability to work a flexible schedule, including evenings, nights, weekends, and holidays.
- Ability to set appropriate limits, meet deadlines, and multitask.
- Ability to organize, prioritize, self-motivate, and deliver results.
- Excellent communication and listening skills, including strong oral and written communication.
- Sensitivity to and respect for cultural diversity and ability to work with diverse racial, ethnic, and economic groups.
- Ability to form community partnerships and identify community resources.
- Strong organizational, time-management, and data-management skills.
- Ability to work effectively independently and as part of a team, multitask, and problem-solve under pressure.
- Ability to provide positive customer service to difficult populations.
- Ability to handle new and diverse work problems, resolve problems and conflict, make effective decisions under pressure, listen objectively, identify problems, and help bring issues to a successful conclusion.
- Ability to interact with volunteers, clients, contractors, visitors, and employees at all levels.
- Must successfully pass a law enforcement background screening.
- Valid North Carolina driver's license if driving an agency or personal vehicle for company business, and reliable transportation.
- Must attend peer support training before mentoring participants.
- Mission-driven attitude, integrity, passion, adherence to high ethical standards, and openness to feedback and learning new skills.
- Physical ability to sit for prolonged periods at a computer workstation; stand, bend, reach, lift up to 20 pounds, drive, walk, speak, listen, use hands and fingers to type and operate equipment, and maintain records and notes.
- Vision abilities including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- Experience or education in human services, homelessness, and veteran resources.
- Basic knowledge of community resources for veterans, especially VA services and programs.
- Basic knowledge of severe and persistent mental illness and substance abuse.
Responsibilities
- Identify locations frequented by potential veteran applicants and their family members.
- Conduct direct outreach to veterans and families in their homes and community settings, build rapport, identify potential applicants, and pre-screen eligibility.
- Coordinate initial screening and assessment with the Case Management team.
- Participate in Stand Downs and other VA or community outreach activities and connect clients with services and community resources.
- Provide peer support, mentoring, and coaching to SSVF participants as they navigate veteran and mainstream resources.
- Accompany veterans to appointments when appropriate and support them in securing permanent housing.
- Facilitate peer-group discussions and training as determined by the Case Management team.
- Monitor and document participant participation, progress, referrals, and services provided.
- Assist the Case Management team with discharge plans and follow-up contact with participants.
- Complete paperwork and data reports requested by the Program Team, including use of HMIS.
- Attend agency, community, and supervisory meetings as needed; maintain working relationships with community agencies and veteran-serving organizations.
- Attend in-service training and outside conferences or workshops as requested by the Program Manager.
- Comply with training requirements, company policies and procedures, and the work schedule; participate in the Agency Performance Quality Improvement program and accreditation or reaccreditation process.
- Contribute as a cooperative team member and perform other duties as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
