CNC Field Service Technician

Precision 360 • Naples, FL

82d • Onsite

About The Position

As a Field Service Technician, you will be handling the repair and maintenance of Tsugami machine tool equipment, controls and other related components purchased by our customers. This position works on site at our various customer facilities to provide the highest level of quality and customer service satisfaction. The duties listed are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Requirements

• High School Diploma/GED from a technical school is required.
• Familiarity with the use of precision measuring equipment (dial indicators, micrometers)
• Proven experience working with CNC controls.
• Basic understanding of electrical, pneumatic, and hydraulic schematics.
• Advanced problem-solving skills and attention to detail with technical proficiency is required.
• Ability to read and understand drawings and schematics.
• Intermediate to sophisticated level skills in software associated with Microsoft programs and other related business programs, as the need arises.
• A valid driver’s license is required.
• Ability to travel up to 100% of the workweek; some overnight travel required.
• Ability to work in a fast-paced environment and balance multiple priorities.
• Able to think quickly, assess a situation and make a sound decision.
• Proven written and verbal communication, listening, organization and priority setting skills.
• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.
• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Nice To Haves

• Associate degree or equivalent experience in a related field is preferred
• Experience with precision rotating machinery, spindles, precision bearings (optional)

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain all machine tool equipment and controls for customer organizations.
• Identify areas for performance improvement on equipment; perform and promote preventative maintenance on customer machine tool equipment.
• Detect and resolve issues with electrical and mechanical components.
• Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Successfully communicate machine issues, status of install or status of machine repair to customer. Ensure accurate documentation is completed and submitted to the office and customer (i.e., service report, install report).
• Make certain that customer commitments are performed as planned to ensure complete customer satisfaction.
• Develop and maintain partner relationships with our suppliers and vendors.
• Participate in meetings, seminars, and training sessions to stay apprised of new developments in the field.
• Maintain an in-depth technical knowledge of product lines represented by the company.
• Stay up to date on vendor products, recent technology and implements as appropriate.
• Perform related duties as required.

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED