CNC Service Technician

HR Collaboration Group•Niles, MI

About The Position

The CNC Field Service Technician reviews, troubleshoots, diagnoses, and repairs industrial machines and equipment at customer locations and in the shop. The role provides preventative maintenance and repair services to ensure quality service, timely resolution, and efficient machine operation. The technician works with customers, the Manager, and the team to diagnose issues, prepare estimates, source parts, complete repairs, and validate machine performance. The position is hourly, with overtime, and compensation is negotiable based on expertise. Work is typically Monday through Friday, 6:30 a.m. to 4:30 p.m., averaging 40–48 hours per week. Day travel to regional customers is required, with up to 5% overnight travel per year. The role involves working around heavy industrial machinery and requires steel-toed shoes and other protective equipment. Forklift and scissor lift operation is expected after training and certification.

Requirements

At least 1 year of experience in a machine shop or operating large equipment.
Strong mechanical aptitude to troubleshoot, diagnose, and repair machines.
Basic math and common measuring skills.
Ability to review, understand, and use equipment manuals, schematics, and other blueprints.
Strong analytical and problem-solving ability.
High attention to detail and accuracy.
Ability to use technology and systems, including entering data on tablets or PCs.
Professional verbal and written communication skills, including the ability to communicate with customers and internal team members.
Customer- and quality-focused, self-directed, proactive, and able to make logical decisions independently.
Ability to collaborate, learn from others, stay organized, and maintain a clean work area.
Team-focused, with a strong work ethic and willingness to learn and work effectively with a diverse group in a machine shop environment.
Ability to travel to regional customer sites; occasional overnight trips may be required.
Ability to work around heavy industrial machinery and wear steel-toed shoes and other protective equipment.

Nice To Haves

High school diploma or GED; a combination of education, training, and experience may be considered.
Hydraulic, pneumatic, electrical, and/or CNC operating experience.
Forklift and scissor lift operation after training and certification.

Responsibilities

Review service orders and prepare the tools needed for onsite preventative maintenance or repairs.
Troubleshoot and diagnose machine issues, including taking parts to the shop for diagnosis when needed, and review the status with customers.
Research defective parts as needed to provide quality, competitive pricing for quotes.
Communicate diagnosed obstacles and repair processes to customers and the Manager so the Manager can prepare a comprehensive estimate.
Complete preventative maintenance, order parts, and perform repairs in a timely and thorough manner to reduce downtime.
Work with customers to validate machine operation and ensure equipment is functioning efficiently.
Clean and lubricate tools and work equipment, and prepare them for subsequent work orders.
Support team projects that enhance individual and group skills and success.