CNC Field Service Technician

The Robert E. Morris • Saco, ME

8h • Hybrid

About The Position

A Field Service Technician is a key member of the Customer Support Department and is primarily responsible for the installation, preventive maintenance, solving and repair of Computer Numerically Controlled (CNC) Lathe, Milling and Multi-Functional Machining Centers. We are seeking customer focused professionals who have a positive attitude, a high interest in learning and great Customer service skills. This opportunity is an above average platform for technical advancement and compensation growth.

Requirements

• Proficient verbal and written communication and Customer relation skills.
• Able to interact and effectively communicate in person and over the phone with customer and co-workers.
• Present a professional image.
• Must be adaptable to changes and able to deal with change, delays, or general work-related issues.
• Basic digital literacy and shown understanding of MS Word, Excel, and Outlook.
• Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers etc.).
• Basic mechanical and logical solving skills are a must.
• Rational decision making and problem-solving skills.

Nice To Haves

• Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background – is a plus.

Responsibilities

• Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities.
• Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services.
• Provide a direct communication link between the Customer and the Service Group of the Robert E. Morris Company.
• Provide voice of Customer feedback.
• Through service and Customer relationships, build brand dedication.
• Conduct travel and work in a safe manner, constantly learning new technology and soft skills.
• Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues.
• Effectively understand and use the Salesforce Lightning Customer Support computer system.

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed