CMS Transportation - Program Analyst

Significance•Baltimore, MD

1d•Onsite

About The Position

Significance, Inc. is seeking a CMS Transportation Program Analyst to support a federal program, contingent upon award. The role supports the Transportation Services account management team across all lines of business and may involve interaction with functional support areas. The position requires the ability to obtain and maintain a Public Trust and is open to local candidates who can work onsite five days per week at the Centers for Medicare & Medicaid Services in Baltimore, Maryland.

Requirements

Ability to obtain and maintain a Public Trust.
Five to six years of experience taking detailed meeting notes and publishing meeting minutes.
Five to six years of experience developing and preparing PowerPoint presentations for executive management.
Expert-level Excel skills, including developing macros, integrating Excel into Word documents and/or PowerPoint presentations, and analyzing data.
High proficiency in Microsoft Project, including identifying and documenting tasks, start and end dates, and task dependencies.
Excellent writing skills and ability to simplify complex scenarios.
Excellent interpersonal communication skills.
Excellent data collection, analytical, and report-writing skills.
Exceptional listening and strategic questioning skills.
Ability to interface effectively and diplomatically with a variety of people and work well under stressful situations.
Superior writing skills, including the ability to write, edit, and manage executive-level correspondence.
Ability to work onsite five days per week in Baltimore, Maryland.

Nice To Haves

Experience with transportation or transit subsidy programs in the federal government.
Experience using Salesforce and SharePoint.
Bachelor's degree or three years of additional equivalent experience.

Responsibilities

Provide regular two-way communication between account support and account management, sharing relevant insights about customer concerns and issues.
Ensure customer issues are addressed efficiently and in compliance with Service Level Agreements.
Ensure processes and procedures are completed and quality standards are met.
Conduct regular account reviews as directed to evaluate customer demands and account usage.
Receive and respond to customer or user concerns and questions.
Represent the organization professionally to customers, vendors, and leadership.
Develop and maintain a thorough understanding of systems, policies, and processes associated with customer business.
Investigate, track, and resolve customer concerns; identify trends and recommend solutions.
Support overall customer satisfaction across customer accounts.
Take detailed meeting notes and publish meeting minutes.
Develop and prepare PowerPoint presentations for executive management.