CMS Transportation Business Analyst

Significance, Inc.•Baltimore, MD

5d•$92,000 - $100,000•Onsite

About The Position

Significance, Inc. is seeking a CMS Transportation Business Analyst to support a federal program, contingent upon award. The position is onsite in Baltimore, Maryland, at the Centers for Medicare & Medicaid Services, and requires the ability to obtain and maintain a Public Trust. The posting also refers to the role as a Transit Specialist. The employee will directly support the Transportation Services account management team across lines of business and interact with functional support areas as needed. The role provides two-way communication between account support and account management, sharing relevant insights about customer concerns and issues. It supports customer satisfaction by resolving concerns, maintaining service quality, and developing a deep understanding of the systems, policies, and processes associated with customer business. Significance describes itself as a woman-owned consulting firm serving federal civilian and Department of Defense customers. It highlights a culture of trust, collaboration, respect, and professional growth, and notes recognition as a Washington Business Journal Best Place to Work for seven consecutive years. The position offers a stated salary range of $92,000 to $100,000 and eligibility for a comprehensive benefits package.

Requirements

5–6 years of experience taking detailed meeting notes and publishing meeting minutes.
5–6 years of experience developing and preparing PowerPoint presentations for executive management.
Expert-level Excel skills, including developing macros, integrating Excel into Word documents and/or PowerPoint presentations, and analyzing data.
Highly proficient in MS Project, including identifying and documenting tasks, start and end dates, and task dependencies.
Excellent writing skills and ability to simplify complex scenarios.
Excellent interpersonal communication skills.
Excellent data collection, analytic, and report-writing skills.
Exceptional listening and strategic questioning skills.
Ability to interface effectively with a variety of people with tact and diplomacy and work well under stressful situations.
Superior writing skills, including the ability to write, edit, and manage executive-level correspondence.
Professional appearance required.
Ability to obtain and maintain a Public Trust.

Nice To Haves

Experience with transportation or transit subsidy programs in the federal government is highly desired.
Experience using Salesforce and SharePoint is highly desired.
Bachelor's degree or three years of additional equivalent experience.

Responsibilities

Ensure customer issues are handled efficiently and comply with Service Level Agreements (SLAs).
Ensure processes and procedures are completed and quality standards are met.
Use sound judgment and creative thinking consistently.
Conduct regular account reviews as directed to evaluate customer demands and account usage.
Receive and respond to customer or user concerns and questions.
Represent the organization knowledgeably, efficiently, and professionally when interacting with customers, vendors, and leadership.
Develop and maintain a deep understanding of systems, policies, and processes associated with customer business.
Investigate, track, and resolve customer concerns; identify trends and recommend solutions.
Support overall customer satisfaction for customer accounts.
Provide regular two-way communication between account support and account management, sharing relevant insights into customer concerns and issues.
Take detailed meeting notes and publish meeting minutes.
Develop and prepare PowerPoint presentations for executive management.