CMS Transportation Business Analyst

Significance•Baltimore, MD

3d•Onsite

About The Position

Significance, Inc. is seeking a CMS Transportation Business Analyst to support a federal program, contingent upon award. The role is onsite in Baltimore, Maryland, at the Centers for Medicare & Medicaid Services and requires the ability to obtain and maintain a Public Trust. The Transit Specialist will directly support the Transportation Services account management team, working across all lines of business and interacting with functional support areas as needed. The position supports customer accounts by coordinating communication, resolving issues, reviewing account usage, maintaining knowledge of relevant systems and processes, and helping improve customer satisfaction.

Requirements

5–6 years of experience taking detailed meeting notes and publishing meeting minutes.
5–6 years of experience developing and preparing PowerPoint presentations for executive management.
Expert-level Excel skills, including developing macros, integrating Excel into Word documents and/or PowerPoint presentations, and analyzing data.
Highly proficient in Microsoft Project, including identifying and documenting tasks, start and end dates, and task dependencies.
Excellent writing skills and the ability to simplify complex scenarios.
Excellent interpersonal communication skills.
Excellent data collection, analytical, and report-writing skills.
Exceptional listening and strategic questioning skills.
Ability to interface effectively and diplomatically with a variety of people and work well under stressful situations.
Superior writing skills, including the ability to write, edit, and manage executive-level correspondence.
Professional appearance.
Ability to obtain and maintain a Public Trust.

Nice To Haves

Experience with transportation or transit subsidy programs in the federal government.
Experience using Salesforce and SharePoint.
Bachelor's degree or three years of additional equivalent experience.

Responsibilities

Provide regular two-way communication between account support and account management, sharing relevant insights into customer concerns and issues.
Ensure customer issues are handled efficiently and in accordance with Service Level Agreements (SLAs).
Ensure processes and procedures are completed and quality standards are met.
Conduct regular account reviews as directed to evaluate customer demands and account usage.
Receive and respond to concerns and questions from customers or users.
Represent the organization professionally to customers, vendors, and leadership, conducting business respectfully.
Develop and maintain a deep understanding of systems, policies, and processes associated with customer business.
Investigate, track, and resolve customer concerns; identify trends and recommend solutions.
Support customer satisfaction across customer accounts.
Take detailed meeting notes and publish meeting minutes.
Develop and prepare PowerPoint presentations for executive management.