CMA/LPN - Clinic Office Assistant

FirstHealth of the Carolinas, Inc.•Sanford, NC

1d•Onsite

About The Position

This role involves obtaining vital signs and general health information for patient charts, preparing patients for examinations, and assisting providers with examinations and procedures. The position also includes collecting laboratory specimens, performing tests, and arranging for patient testing, admissions, and referrals. A key responsibility is accurately entering and recording patient information in the medical record using the Epic EMR system. The role also supports front desk operations by welcoming patients, completing check-in processes, verifying patient identity and demographics, ensuring accurate insurance information, and verifying prior authorizations for visits. The assistant will collect co-payments, discuss balances with patients, and schedule follow-up or referral appointments. Managing 'No Show' appointments to ensure patients are not lost to follow-up is also part of the duties. Additionally, the role involves managing communications via phone and EMR, handling patient schedules, incoming and outgoing referrals, obtaining insurance authorizations for special testing, and working Epic work queues. Administrative tasks such as scanning, monitoring faxes, and other duties assigned by the manager are included. Maintaining a clean and safe environment, ensuring patient confidentiality, managing patient records according to HIPAA and regulatory requirements, and working with HIM on release of information requests are also essential functions. The ideal candidate must demonstrate good verbal and nonverbal communication skills, the ability to multi-task, be organized, and maintain patient confidentiality.

Requirements

Must be a graduate from an nationally accredited Medical Assistant program or LPN licenses.
Experience assisting providers with patient care (vital signs, specimen collection, EKG, etc.) is required.
Excellent communication and computer skills required.
Self-starter, highly motivated candidate with friendly, outgoing personality, and excellent customer service skills required.

Nice To Haves

Associates Degree preferred, but not required.
Three years in a physician’s office with previous scheduling, registration, and collections experience is highly preferred.
Experience with the Epic EMR, office skills, knowledge of medical terminology, and insurance terminology is preferred.
Extensive knowledge of various health insurance plans preferred.

Responsibilities

Obtain vital signs and general health information for patient chart and prepares patient for examination.
Assist the provider as needed with examinations and procedures.
Collection of laboratory specimens and performance of tests on patients as ordered by the provider and/or arrange for patient testing, admissions, and referrals.
Enter and record patient information in the medical record in a concise and accurate manner.
Assist front desk staff by welcoming patients to the office, complete check in process by verifying patient identity, address, ensuring that accurate insurance and all other demographics are loaded in the Epic EMR system.
Ensure prior authorizations for visits are in place prior to patient being seen.
Obtain required signatures and collect co-payments.
Balance daily payment entries against daily computer totals for all activities on patient account.
Discuss balances with patients at check-in and/or check-out time.
Schedule follow up and/or referral appointments at patient check out.
Responsible for managing the No Show appointments making sure patients are not lost to follow-up.
Answer phones and manage communications with patients, providers, staff, insurance companies, and other outside entities.
Effectively communicate and accurately document via Epic EMR system relaying messages to Physicians and Patient Care team.
Manage patient schedules, incoming and outgoing referrals.
Obtain insurance authorizations for special testing and working the Epic work queues, following up with outside offices to be sure patients receive their appropriate appointments.
Demonstrates good verbal and nonverbal communication skills.
Scanning, monitoring incoming faxes, and other miscellaneous administrative tasks as assigned by manager.
Responsible for ensuring a clean and safe environment for patients and staff.
Maintain patient confidentiality.
Ensure patient records are managed according to HIPAA and regulatory requirements.
Work with HIM on timely release of information requests.
Other duties as assigned within scope and standards of practice.