CMA Division Manager

Community Management Associates•Atlanta, GA

24d•$100,000 - $120,000•Onsite

About The Position

The CMA Division Manager provides positive leadership, vision, and direction to Association managers by defining and communicating priorities and assigned work. The role works proactively with upper management, accounting, administrative, and human resources staff to support the division and CMA’s growth. It requires a flexible, self-starting multitasker who takes direction from upper management and delivers results professionally. The manager oversees the division’s day-to-day operations, including staff training, mentoring, coaching, performance documentation, and annual evaluations. The position supports managers with financial management, budgeting, administration, client issues, and portfolio growth and retention. It also monitors client satisfaction, coordinates property transitions, oversees timely payment of invoices, and provides coverage as a fill-in manager when needed. The role is based onsite at the CMA Atlanta office, with a minimum in-office presence determined by CMA’s current policy for department heads and company leadership. After a satisfactory 90-day evaluation, hybrid or remote work may be possible at the supervisor’s discretion and according to department needs. Evening meetings and property visits are required as necessary; occasional weekends and holidays may also be required. The position requires extensive HOA and condominium management experience, an applicable real estate or community association management license, a maintained professional designation, and proficiency with specified office and property-management software. Compensation is $100,000 to $120,000 depending on experience, with a retention incentive based on company revenue policy.

Requirements

Bachelor’s degree.
At least five years of applicable work experience.
At least five years of proven Association management experience, including a minimum of two years at CMA.
Extensive HOA and condominium management experience; the posting specifies a minimum of five years.
In Georgia, maintain a Community Association Manager, Salesperson, or Broker license issued by the Georgia Real Estate Commission; in Florida, maintain a Community Association Manager license issued by the Florida Department of Business & Professional Regulation.
Hold an active Georgia Real Estate Sales or CAM license (the posting states this applies to Georgia and Florida).
Hold and maintain a CAMICB CMCA designation or a CAI designation (AMS, LSM, or PCAM).
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Proficiency with Vantaca, Strongroom, and CondoCerts.
Working knowledge of budgeting and accounting processes.
Mentoring, motivational, project management, and professional presentation skills.
Clear and concise interpersonal communication skills.
Accuracy, conflict-resolution, mediation, and decision-making skills.
Ability to meet reasonable deadlines.
Ability to process, lift, and move incoming and outgoing boxes weighing 25 to 30 pounds.
Ability to sit, stand, bend, and stoop for lengthy periods.

Responsibilities

Oversee the division’s day-to-day operations, including training, career mentoring, development, and coaching of Association managers.
Assist Association managers with financial management, research, administrative coordination, and other back-office tasks.
Coordinate responses to homeowners, including researching and resolving issues by phone, email, or in person as support to the Association manager.
Conduct weekly one-on-one meetings with direct reports and provide monthly division updates to the Director about issues requiring intervention or coordination.
Manage expenses and resources effectively to support growth and resolve issues.
Assist managers in creating and reviewing annual client budgets and expenses.
Coach Association managers to meet client retention and portfolio growth goals.
Conduct regular site visits with managers to maintain knowledge of Associations and assess manager and contractor performance.
Communicate company goals and strategies to division staff.
Support property transitions into and out of the division.
Ensure managers in the division pay invoices and bills on time.
Work with the division team to develop new business and retain and grow the existing portfolio.
Document Association manager performance and conduct annual performance evaluations, including disciplinary actions with Human Resources’ assistance.
Monitor client satisfaction, track a client retention checklist, anticipate potential issues, and attend meetings with Association management staff.
Check in with all Associations in the portfolio at least twice a year; conduct quarterly check-ins with clients paying over $2,500 per month and maintain regular contact with larger-paying Associations.
Assess new hires within 70 to 75 days of hire to evaluate continuation of employment beyond the 90-day review period.
Track vacation, sick leave, and PTO for division employees, coordinate coverage, and serve as a fill-in manager when needed.
Attend evening meetings and visit Associations with Association Managers as necessary.