Cluster Manager, Southern California

Venchi•Los Angeles, CA

8h•Onsite

About The Position

Venchi is seeking a passionate, results-driven Cluster Manager for Southern California, based in Los Angeles. This field-based role requires significant time in stores and is part of a rapidly expanding U.S. retail team. The Cluster Manager partners with the Regional Manager to adapt and execute operational plans for the West Coast, oversees the Southern California cluster’s financial performance, and leads store teams to deliver operational excellence and an exceptional customer experience. The role includes regular travel throughout the region and occasional travel to other states. The Cluster Manager develops Store Managers and their teams, coaches and trains employees, monitors performance, and ensures stores meet company targets and brand standards. Responsibilities also include overseeing store operations, visual merchandising, staffing, inventory, facilities, and talent recruitment and development. The role offers a base salary of $95,000–$120,000, plus a bonus tied to company objectives.

Requirements

At least 3 years of multi-unit management experience or equivalent; Food and Beverage experience is preferred.
At least 4 years of experience leading and developing people, with success building high-performing teams.
Experience working in a fast-paced retail environment.
Ability to manage multiple priorities, meet deadlines, and maintain a hands-on approach.
Excellent communication, negotiation, and organizational skills, with attention to detail and a focus on performance.
Proactive, problem-solving mindset and ability to make decisions in independent and collaborative settings.
Fluency in English.
Ability to travel regularly across the region and occasionally to other states.
Positive and flexible approach.

Nice To Haves

Food and Beverage sector experience.
International experience.
Bilingual ability.
Interest in chocolate and gelato.

Responsibilities

Partner with the Regional Manager to execute and adapt strategic operational plans to the West Coast market.
Oversee the assigned Southern California cluster’s P&L, financial performance, and opportunities for growth.
Lead and develop the cluster store team in partnership with Store Managers.
Uphold Venchi’s Service Model standards and deliver an exceptional customer experience across stores.
Train, coach, inspire, and guide store teams to meet and exceed performance goals.
Monitor and analyze store KPIs and performance metrics, and implement action plans to achieve company targets.
Ensure visual merchandising aligns with company brand guidelines.
Oversee and optimize scheduling, productivity, ordering, forecasting, and inventory management.
Conduct regular store visits to check maintenance of fixtures, furniture, and facilities.
Identify and implement solutions to operational challenges.
Collaborate with Store Managers and Human Resources on recruitment and team building.
Network, recruit, and onboard talent while fostering ongoing training, development, and engagement.
Travel regularly across the region and occasionally to other states.