Fiserv Forum - Clubs Supervisor

Compass Group•Milwaukee, WI

1d•Onsite

About The Position

A premium Food and Beverage (F&B) Supervisor for an arena's front-of-house (FOH) staff oversees premium club spaces during major sporting events and concerts. They manage high-volume hospitality operations where speed must match elite, five-star service standards.

Requirements

Proven background supervising in sports arenas, stadium luxury clubs, high-end concert venues, or large-scale luxury hotel banquets.
Ability to thrive in high-stress, high-volume environments where service pace is dictated by pre-game rushes, halftimes, and intermissions.
Strong interpersonal skills to manage a diverse group of people while interacting professionally.
Experience managing stadium-level hospitality platforms and inventory software such as Clover Sport (formerly Bypass).
Commitment to working non-traditional hours, including late nights, weekends, and holidays aligned with the arena's event schedule.

Responsibilities

Deliver elite service to guests, sponsors, and VIP ticket holders to maintain the stadium's premium brand.
Supervise, motivate, and deploy a large FOH team—including premium club servers, bartenders, runners, and hosts—across fast-paced event shifts.
Monitor the presentation and delivery of chef's tables, guest seating, and premium beverages to ensure they meet strict quality standards under tight event timelines.
Oversee the setup of premium club spaces prior to doors opening.
Strictly enforce local liquor laws, protocols, and arena policies regarding responsible alcohol service and cut-off times.
Act as the immediate point of contact for high-profile guest complaints, technical point-of-sale failures, or sudden staffing shortages during live events.